Key Accounts Apprentice
JAMES WALKER MOORFLEX LIMITED
Bingley (BD16 2BS)
Closes in 9 days (Friday 23 October 2026 at 11:59pm)
Posted on 13 October 2026
Contents
Summary
To provide a leading level of Customer Service for the business.
- Wage
-
£15,600 to £24,784.50, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Year 1 £10.38 p/h
Year 2 £11.77 p/h
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 08:30 - 17:00.
15 min morning break & 1 hour for lunch (Internal flexible hours on Friday to be discussed).
37 hours 30 minutes a week
- Start date
-
Monday 26 October 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To process daily shipments through our ERP system and ship / invoice goods
- Create returns / replacements through the ERP system
- Log and pick up customer complaints through MyCase and ensuring complaints are acknowledged / completed within a timely manner
- To liaise with manufacturing teams to progress orders on customers behalf
- Assist and Lead various weekly update calls with Customers
- Cover incoming business calls coming into the Site
- Prepare all export documentation / certification relevant to shipments
- General admin duties i.e. word / excel / outlook
- To support & assist Quality department with documentation and general admin when required
- Encourage good customer relationships throughout the team
- To become multifunctional within the Customer Service team in order to provide cover / or assistance where necessary
- Any other duties within the Customer Service team
Where you'll work
John Escritt Road
Bingley
BD16 2BS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CRAVEN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will be expected to attend Craven College 1 day per fortnight (Wednesdays) and be in the workplace the other 4 days that week. On the week they are not in college, they are expected to work 5 days that week.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
James Walker Moorflex is part of the global James Walker Group, a leading engineering company that provides high-performance sealing, gasket, and bolting solutions to industries worldwide. With over 100 years of experience in sealing technology, Moorflex is recognised for its expertise in the manufacture of industrial gaskets and joint integrity solutions for sectors such as oil and gas.
Based in Bingley, West Yorkshire, the Moorflex business combines advanced manufacturing, technical excellence, and a customer-focused approach to deliver high-quality products that help customers operate safely, efficiently, and sustainably. As part of the wider James Walker Group, employees benefit from working within a well-established international organisation that values innovation, teamwork, continuous improvement, and professional development.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Permanent position and opportunity for progression to be discussed.
Ask a question
The contact for this apprenticeship is:
CRAVEN COLLEGE
Holly McFadyen
hmcfadyen@craven-college.ac.uk
07584212921
The reference code for this apprenticeship is VAC2000058780.
Apply now
Closes in 9 days (Friday 23 October 2026 at 11:59pm)