Business & Customer Relations Apprenticeship

CATHEDRAL WHOLESALE AND EVENT LIMITED

Crook (DL15 8LA)

Closes in 18 days (Sunday 1 November 2026 at 11:59pm)

Posted on 13 October 2026

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Summary

A varied role with opportunities
to learn and grow. With this hands-on role there are no two days the same. You will gain experience across customer service, sales, office administration, invoicing, order processing and warehouse support, giving you a great introduction to how a business operates.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday to Friday (37.5 hours per week). 7 hours working per day plus 30 minutes unpaid break. The opportunity of some weekend and evening work.

35 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your responsibilities will include:

  • Customer service: Communicating with customers by telephone, email and face to face, providing a friendly and helpful service
  • Telesales: Supporting sales activities, contacting customers and helping to build positive customer relationships.
  • Order processing: Taking customer orders accurately and helping ensure orders are processed efficiently
  • Invoicing: Assisting with the preparation and processing of invoices
  • Warehouse support: Assisting with general warehouse-related duties as required
  • Office administration: Completing general office duties, maintaining accurate records and supporting the smooth running of the business
  • Teamwork: Working closely with colleagues across different areas of the business and helping wherever needed

Full training and support will be provided as you learn and develop in the role

Where you'll work

Brookside
New Road
Crook
DL15 8LA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Full training and apprenticeship training will be delivered fully within the workplace, with no college release days

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Pass/ A-C/ 9 to 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working

Other requirements

  • Must be able to travel too and from the workplace
  • Good written and verbal communication skills
  • Good time management
  • Ability to work individually and part of a team
  • Willingness to learn
  • Good organisation

About this employer

Keg wholesale company supplying kegs, cases, wines and spirits to pubs, clubs and leisure centres in and around County Durham/North
East. We manage a number of accounts through our wholesale and support with a number of events throughout the year. 


Operate out of a warehouse, yard & office.
We have a close team of 8 employees.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The possibility of full time employment following successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

The reference code for this apprenticeship is VAC2000058765.

Apply now

Closes in 18 days (Sunday 1 November 2026 at 11:59pm)