Administration & Customer Service Apprentice
COLORMARKET UK LTD
WALSALL (WS2 8LF)
Closes in 11 days (Monday 26 October 2026 at 11:59pm)
Posted on 14 October 2026
Contents
Summary
Colormarket are a company that specialises in paint,surface coatings and wood finishing solutions located in Walsall, West Midlands.
They are looking for an Administration/Customer Service Apprentice to support the team with general administration duties.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
£8.00 per hour
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Thursday 9.00am-4.00pm- (1/2 hour lunch break)
Friday- 9.00am- 2.00pm
35 hours a week
- Start date
-
Tuesday 27 October 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support with general administration / office operations as required
- Answering telephone calls and handling basic customer service queries
- Book transport and collections with couriers
- Create purchase orders when required
- Matching Delivery notes to purchase orders and flag discrepancies
- Match supplier invoices to purchase orders
- Support accounts admin tasks
- Data Entry
- Invoice Checks
- Maintain daily admin workflow and task lists
- Update SOP documents under supervision
- Cash up till every evening and complete end-of-day reconciliation
- Provide polite, professional customer service
- Handle enquiries via phone and emails
- Communicate clearly regarding orders,stock availability and delivery times
- Escalate complex issues to the Operations Lead
- Coordinate with warehouse staff regarding orders and dispatch
- Assist with stock queries and product information
Where you'll work
UNIT 6
BIRCHILLS FACTORY ESTATE
GREEN LANE
WALSALL
WS2 8LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- On-site training
- No college day release
- Coach visits on-site
More training information
Coach visits every month
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- communication
- Writing Skills
About this employer
Colormarket UK Ltd are a private company based in Walsall that specialise in surface coatings, paint mixing and architectural/wood finishings
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Upon successful completion of the Apprenticeship, the candidate may progress into a full-time Admin & Customer Service role
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Carolyn Marson
apprenticeships@novatraining.co.uk
01902 716100
The reference code for this apprenticeship is VAC2000058702.
Apply now
Closes in 11 days (Monday 26 October 2026 at 11:59pm)