Administration Assistant - Level 2 - Apprenticeship

THE PENDERELS TRUST LIMITED

Hartlepool (TS24 7QT)

Closes in 17 days (Friday 30 October 2026 at 11:59pm)

Posted on 12 October 2026

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Summary

We are looking for an apprentice administrator to provide administrative support to our Hartlepool team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. We also hold Investors in People gold accreditation.

Wage

£14,976 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Monday - Friday – 9:00-4:30

36 hours a week

Start date

Monday 16 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your main duties will include:

  • Providing a professional customer service experience to all callers on behalf of the Hartlepool team.
  • Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
  • Managing an internal database, including the uploading of new referrals and other relevant documentation.
  • Producing accurate statistics and reports.
  • Receiving and recording all incoming/outgoing mail.
  • Monitoring and replenishing office stationery stocks.

Where you'll work

Greenbank
81 Stranton
Hartlepool
TS24 7QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • The apprentice will work towards a Level 2 Assistant Administrator Apprenticeship, we operate the course on a day release basis; this will be a Wednesday.
  • We have sessions delivered between 9.00-5.00 as well as self-study time to complete tasks issued.
  • This will operate as mainly classroom -based delivery, but with remote sessions via MS Teams once a month.
  • Observations in the workplace also need to take place. 
  • Apprentices are required to complete Off The Job which constitute college hours as well as development of knowledge, skills and behaviours in the workplace.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade C or 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative

Other requirements

  • Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
  • Ability to input and maintain accurate data records.
  • Ability to manage workload effectively.
  • Ability to work as part of a team and on own initiative.
  • Ability to work flexibly and to deadlines.
  • Ability to produce business correspondence to a high standard

About this employer

Penderels Trust is working in partnership with Hartlepool Council to support adults and children who receive a direct payment to get the most out of their care money and to achieve their goals.  Our support includes:

  • Support when recruiting a personal assistant
  • Guidance on all aspects of becoming a good employer including legal obligations and responsibilities
  • Support when choosing and using a care agency
  • Help with money management and keeping accurate records
  • Payroll services
  • Managed accounts

 

https://www.penderelstrust.org.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Full-time employment with Penderels Trust.

Ask a question

The contact for this apprenticeship is:

HARTLEPOOL COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC2000058579.

Apply now

Closes in 17 days (Friday 30 October 2026 at 11:59pm)