Business Admin Apprenticeship - Junior Office Administrator
CS HEATING & PLUMBING LTD
RAMSGATE (CT12 5GD)
Closes in 29 days (Thursday 12 November 2026 at 11:59pm)
Posted on 13 October 2026
Contents
Summary
A great opportunity for a motivated school or college leaver to start a career in office administration. You'll learn the ropes of a busy heating and plumbing office - answering calls, handling emails, data entry and more - with full training and support from an experienced team.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9:00am - 5:30pm (40-hours per week, with a 30-minute unpaid lunch break), including one day per week at college
40 hours a week
- Start date
-
Monday 16 November 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering the phones
- Replying to emails
- Picking parts for jobs
- Collating processes
Where you'll work
27 MAPLE LEAF BUSINESS PARK
MANSTON
RAMSGATE
CT12 5GD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SALT TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Patience
Other requirements
Full training and support provided - no experience necessary, just the right attitude.
About this employer
CS Heating & Plumbing Ltd is a family-run heating and plumbing company based in Manston, near Ramsgate, Kent. We provide boiler installations, servicing and repairs, central heating systems, and general plumbing work to customers across the area, with a strong reputation for reliable, professional service. We're a close-knit team and pride ourselves on looking after our customers and our staff.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential to become an administrator within the business.
Ask a question
The contact for this apprenticeship is:
SALT TRAINING LIMITED
Paul Valente
paul.valente@salt-college.co.uk
07701064907
The reference code for this apprenticeship is VAC2000058518.
Apply now
Closes in 29 days (Thursday 12 November 2026 at 11:59pm)