Human Resources Apprenticeship Programme
HOWDEN UK GROUP LIMITED
Milton Keynes (MK9 1AU)
Closes on Friday 13 November 2026
Posted on 9 October 2026
Contents
Summary
Our Human Resources (HR) team helps make Howden a great place to work by supporting colleagues throughout their careers.
As an apprentice, you'll work alongside HR professionals, support important projects and learn how we help employees, managers and teams succeed through advice, development and people-focused initiatives.
- Wage
-
£23,000 a year
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday, 9.00am to 5:30pm.
37 hours 30 minutes a week
- Start date
-
Monday 13 September 2027
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Gain broad experience across HR whilst supporting our HR Advisory team and HR Employee Services team.
- Support colleagues by responding to HR queries and helping maintain accurate employee records.
- Learn how HR processes work by supporting new joiner onboarding and understanding how we support employees throughout their careers.
- Develop your HR knowledge by shadowing experienced HR Advisors and learn how they deal with employee-related cases from start to finish.
- Build confidence communicating with stakeholders by supporting managers and employees with day-to-day queries and requests.
- Assist with gathering and analysing HR data, helping the team produce regular reports and insights for the business.
- Support our team by helping to maintain up-to-date and accurate HR records.
Where you'll work
201-249 Avebury Boulevard
Milton Keynes
MK9 1AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
https://www.howdengroupholdings.com/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Our apprentices join Howden on permanent contracts from day one. After successfully completing the 18-month programme, you'll transition out of the apprenticeship and continue developing your skills, expertise and career within your chosen area of the business.
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000058457.
Apply now
Closes on Friday 13 November 2026
After signing in, you’ll apply for this apprenticeship on the company's website.