Operations Assistant Apprentice

LANE ENDS SURGERY

PRESTON (PR2 2JJ)

Closes in 7 days (Tuesday 27 October 2026 at 11:59pm)

Posted on 19 October 2026

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Summary

Gain valuable experience in a busy healthcare environment while earning a qualification.Develop skills in administration, communication, organisation and teamwork, supporting staff, trainees and patients. This varied role offers excellent career development, real responsibility and the chance to build a strong foundation for your future career.

Wage

£14,560 to £23,132.20, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Hourly rate will be £9.30 - £11.00 per hour depending on experience

Training course
Business administrator (level 3)
Hours
Part time and fulltime available - Times to be confirmed with successful candidate

35 hours a week

Start date

Monday 2 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting the delivery of high-quality education throughout the organisation.
  • Supporting the co-ordination and management of educational and learning events.
  • Working proactively to ensure the effective delivery of training for postgraduate and undergraduate medical trainees and other learners placed within the practice.
  • Supporting IT set-up and induction programmes for new starters.
    Communicating effectively, both verbally and in writing, with new starters, colleagues and team members.
  • Co-ordinating timetables and handbooks.
  • Assisting with the student feedback process, including data entry, paperwork collation, surveys, report generation and distribution.
  • Attending meetings and providing minute-taking support when required.
  • Supporting the implementation and co-ordination of safe and effective processes for test results management, recall systems, QOF and Quality Contract requirements.
  • Assisting the Practice Management Team in reviewing and updating policies and procedures.

This list is not exhaustive and the successful candidate will be required to work collaboratively with the Practice Management Team and Partners across a variety of areas to support the smooth delivery of services.

Where you'll work

200 TULKETH BROW
ASHTON ON RIBBLE
PRESTON
PR2 2JJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PRESTON COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will be delivered through a combination of workplace learning and off-the-job training at Preston College. Apprentices will attend college one day per month, on the fourth Friday of every month, where they will develop the knowledge, skills and behaviours required for the Business Administration Apprenticeship.

The remainder of the training will take place within the workplace, allowing apprentices to apply their learning in a real working environment and gain valuable hands-on experience.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above)
  • Maths (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Lane Ends Surgery is a well-established GP practice that provides NHS primary care services and is committed to delivering high-quality, safe patient care. The practice is inspected by the Care Quality Commission (CQC) and currently holds an overall rating of"Good" following its most recent inspection.

One of the key features of the surgery is its strong focus on education and training. The practice is an approved training practice for GP Registrars, Foundation Year 2 Doctors and undergraduate medical students, including students from UCLan (University of Central Lancashire). The surgery undergoes rigorous assessment to maintain its training status and actively supports the development of future healthcare professionals.

The Practice Management Team plays a vital role in overseeing the day-to-day operation of the surgery, ensuring compliance with NHS requirements, Health & Safety regulations, service development, strategic planning and patient services. This aligns closely with the duties outlined within the Business Administration Apprenticeship vacancy

https://www.laneendssurgery.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Fulltime employement, with the potential for further training and development 

Ask a question

The contact for this apprenticeship is:

PRESTON COLLEGE

Becky Lavin

blavin@preston.ac.uk

01772 225768

The reference code for this apprenticeship is VAC2000058419.

Apply now

Closes in 7 days (Tuesday 27 October 2026 at 11:59pm)