Apprentice Revenues Assistant, Adult Social Care

Bristol City Council

Somerset (BS1 5TR)

Closes in 15 days (Sunday 25 October 2026 at 11:59pm)

Posted on 9 October 2026

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Summary

Start your career with Bristol City Council as an Apprentice Revenues Assistant while studying towards a Level 3 Business Administrator Apprenticeship. Gain hands-on experience in administration, customer service, digital systems and finance processes, with mentoring and support from experienced colleagues throughout your apprenticeship.

Wage

Competitive

Competitive wage offered

Minimum wage rates (opens in new tab)

Pay will be reviewed annually in line with National Joint Council (NJC) Local Government pay awards and Bristol City Council’s apprentice pay policies.

Training course
Business administrator (level 3)
Hours
37 hours (including apprenticeship training), Monday to Friday. Flexible working arrangements are available. A blend of office-based and home working, with a designated team day in the office once a week.

37 hours a week

Start date

Monday 30 November 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Revenues Assistant, you will support the Adult Social Care Revenues Team with a range of administrative, customer service and finance-related activities.

Your responsibilities will include:

  • Updating and maintaining records, databases and spreadsheets accurately
  • Preparing, checking and processing documents, correspondence and routine financial information
  • Organising, storing and managing information securely in line with council procedures
  • Responding to routine enquiries from citizens, colleagues, care providers and partner organisations
  • Providing accurate information and directing enquiries to the appropriate person or team
  • Communicating professionally through email, telephone and digital systems
  • Using Microsoft 365 and other council systems to complete day-to-day tasks
  • Organising and prioritising your work to meet agreed deadlines
  • Supporting meetings and other administrative activities
  • Contributing ideas that could improve administrative processes and customer service
  • Working collaboratively with colleagues across the service
  • Taking part in team meetings, apprenticeship training and development activities

Where you'll work

City Hall
College Green
Bristol
Somerset
BS1 5TR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF BRISTOL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will work towards the Level 3 Business Administrator Apprenticeship Standard while gaining practical experience in the Adult Social Care Revenues Team.

You will receive dedicated time during your working hours to complete your apprenticeship training and assessments. You will also receive support and mentoring from experienced colleagues and will be expected to take responsibility for your learning, participate in training activities and apply feedback to your work.

Through the apprenticeship, you will develop skills in:

  • Business administration
  • Record and information management
  • Customer service
  • Professional written and verbal communication
  • Digital systems and Microsoft 365
  • Planning, organisation and time management
  • Teamwork and relationship building
  • Problem-solving and process improvement

More training information

You will work towards a Level 3 Business Administration qualification while gaining practical experience in the workplace. Training will be delivered through a combination of:

  • On-the-job learning within the Adult Social Care Revenues Team
  • Off-the-job training with a training provider
  • Regular progress reviews with your manager and training provider

Requirements

Essential qualifications

5 GCSE's including Maths and English at grade 4/C in:

OR Functional Skills (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative

Other requirements

  • This is a customer-facing role.
  • The role requires the postholder to provide advice and information in accurate spoken English, either directly or through a British Sign Language interpreter.
  • This role requires a Disclosure and Barring Service check.
  • You must be willing to handle personal and confidential information securely.
  • You must complete required council training and follow relevant council policies, procedures and codes of conduct.
  • You will need to attend the designated weekly office-based team day.
  • You must be committed to completing the Level 3 Business Administrator Apprenticeship.

Applicants who gained their qualifications outside the UK must provide evidence of UK qualification equivalency through an Ecctis, formerly UK ENIC, Statement of Comparability. Overseas qualifications must be confirmed as equivalent to the required UK qualifications before apprenticeship eligibility can be assessed.

Applicants must also meet the funding and prior-learning eligibility requirements for the Level 3 Business Administrator Apprenticeship.

About this employer

At Bristol City Council, we want our workforce to reflect the diverse city we serve. We welcome applications from all sections of the community, and appointments are made on merit.

You will join a supportive working environment where you can develop new skills, gain valuable experience and contribute to services that help make Bristol a better place. The role sits within Client and Carer Financial Services in the Adults and Communities Directorate and supports the Adult Social Care Revenues Team.

https://www.bristol.gov.uk/ (opens in new tab)

Company benefits

Flexible working, flexitime, LGPS pension, generous annual leave, and a supportive workplace helping you develop and contribute to Bristol.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

By completing the apprenticeship, you will gain practical work experience and develop transferable skills in business administration, customer service, professional communication, record management, digital systems, teamwork and problem-solving.

These skills could support progression into administrative, customer service, finance-support or other business-support roles within local government or another organisation. Any permanent employment following the apprenticeship would be subject to suitable vacancies and the relevant recruitment process.

Ask a question

The contact for this apprenticeship is:

Bristol City Council

Bristol Apprenticeship Team

bristol.apprentices@bristol.gov.uk

The reference code for this apprenticeship is VAC2000058392.

Apply now

Closes in 15 days (Sunday 25 October 2026 at 11:59pm)