Admin Support Apprentice

SAPPHIRE HOMES (NORTH) LTD

WIGAN (WN1 1HX)

Closes in 22 days (Sunday 1 November 2026 at 11:59pm)

Posted on 9 October 2026

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Summary

This is an exciting opportunity to build a successful career with an established and successful local Lettings Estate Agents. The role is to carry out administrative duties to support staff.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am – 5pm. 8 Saturdays per year 9am – 1pm.

37 hours 30 minutes a week

Start date

Monday 9 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Meeting and greeting clients and signing in visitors
  • Answering the phone to customers
  • Booking viewings
  • Filing
  • Photocopying
  • Handling incoming and outgoing mail
  • Monitoring emails in letting and sales

Where you'll work

80 MARKET STREET
WIGAN
WN1 1HX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice will complete a L2 Customer Service qualification in the work place with the support of the college.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Sapphire Homes are Estate Agents and Lettings Agents with a strong reputation built over 18 years of hard work, quality, trust and experience. We were founded in 2005 as an Independent Family Run Estate and Letting Agent which specialises in the sales and letting of properties in the Wigan, St Helens, Warrington, Leigh, Bolton, Bury and North West locality. With a combined experience of over 75 years from the Family members alone and over 125 years with the team members we can provide you with the experienced and professional service you want from your appointed estate and letting agent. We have two branches which are based at 80 Market Street in the Town Centre of Wigan and 20 King Street in the Town Centre of Leigh but we cover all localities within a 20 mile radius of each branch. Our professional experience and services cover advice on property sales, valuations, lettings and management, property sourcing, HMO and portfolio management as well as resolving property disputes. We also provide related services such as mortgages, wealth planning and conveyancing services through a number of successful working partnerships with specialist providers

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successful completion of this role may result in a full-time position within the company.

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

The reference code for this apprenticeship is VAC2000058367.

Apply now

Closes in 22 days (Sunday 1 November 2026 at 11:59pm)