Apprentice Administrator
Bradford Teaching Hospitals NHs Foundation Trust
Bradford, West Yorkshire
Closes in 8 days (Tuesday 27 October 2026)
Posted on 19 October 2026
Contents
Summary
The Apprentice will be undertaking a training programme within the Bradford Teaching Hospitals NHS Foundation Trust. Training will be delivered through education sessions and time spent completing administration duties under supervision as well as 1 study day per week to attend education sessions to complete the required qualification.
- Wage
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£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
The shift times would be either 8am- 4pm or 9am- 5pm depending on the rotation, with 30 minute lunch break.
37 hours 30 minutes a week
- Start date
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Monday 14 December 2026
- Duration
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1 year 6 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Dealing with telephone calls, e-mails and face to face contact with Trust Staff and members of the public, ensuring enquiries are dealt with in an efficient, polite and courteous manner and providing advice when deemed appropriate or relaying clear messages to relevant members of the team
- Reception (to staff or public)
- To maintain a professional manner and appearance at all times
- Appointment booking/ diary management
- Completing standard documentation in accordance with Department/Trust Protocols
- Data collection/ input
- Use of local databases and IT systems, as appropriate
- Word Processing
- Input and basic manipulation of spreadsheets
- Photocopying/ Faxing/ Scanning
- Filing
- Distribution and sorting of internal mail and dispatching documents by post or e-mail
- Prioritisation of workload
- Taking ownership of the completion of any tasks given within an allotted timeframe
- Demonstrating a professional approach to the work as required by the team management
- Taking ownership of any issues or problems and escalating these to the appropriate team member
- Taking responsibility for working within agreed Standard Operating Procedures
- To ensure confidentiality of information relating to patient, relatives and/or staff
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- St Lukes Hospital, Little Horton Lane, Bradford, BD5 0NA
- Duckworth Lane, Bradford, West Yorkshire, BD9 6RJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
As part of the apprenticeship, you will attend an accredited college course and work towards a Level 2, Customer Service Practitioners course.
You will be supported to complete all required course modules while gaining practical experience in a busy healthcare environment. This allows you to put your learning into practice and develop confidence in the workplace.
Requirements
Essential qualifications
GCSE in:
- ENGLISH (grade C)
- Maths (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
Other requirements
Applicants should have a positive attitude, be reliable and punctual, and be willing to learn new skills. They should be comfortable working in an office environment, communicating professionally with colleagues and customers, handling confidential information responsibly, and following workplace policies and procedures. Applicants must also be willing to complete all required apprenticeship training and assessments.
About this employer
Bradford Teaching Hospitals NHS Foundation Trust is responsible for providing hospital services for the people of Bradford and communities across Yorkshire. We serve a core population of around 550,000 people and provide specialist services for some 1.1 million.
We employ over 7,000 members of staff who work over several sites, including Bradford Royal Infirmary, which provides the majority of inpatient services, and St Luke’s Hospital, which predominantly provides outpatient and rehabilitation services. We also provide a range of services from community sites at Westbourne Green, Westwood Park, Eccleshill, Skipton and the Bradford Macular Centre.
https://www.bradfordhospitals.nhs.uk/ (opens in new tab)
Company benefits
As an NHS apprentice, you’ll earn while you learn, gain a recognised qualification, receive paid annual leave, access the NHS Pension Scheme and benefit from a range of NHS discounts and have assess the Gym! You’ll also receive training and support from experienced professionals, helping you develop the skills and experience to build a rewarding career in the NHS.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, the apprentice could progress into a full-time Administrator role, with opportunities to develop into a Senior Administrator, Office Manager or Business Support Coordinator. Further training and experience could also lead to progression into specialist areas such as HR, finance or project management.
Ask a question
The contact for this apprenticeship is:
Bradford Teaching Hospitals NHs Foundation Trust
Naheed Ahmed
Naheed.Ahmed@bthft.nhs.uk
07552931926
The reference code for this apprenticeship is VAC2000058264.
Apply now
Closes in 8 days (Tuesday 27 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.