Business & Personnel Administrator Apprentice

WCM (NATIONAL) LTD

PRIORY PARK (HU13 9PB)

Closes in 17 days (Monday 26 October 2026 at 11:59pm)

Posted on 8 October 2026

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Summary

WCM National Limited is hiring a Business & Personnel Administrator Apprentice! You’ll gain genuine workplace experience, develop valuable professional skills, and get insight into how different areas of a successful business work together. 

• Wage:

  £14,560 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 8am-4pm.

  35 hours a week

• Start date:

  Tuesday 27 October 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answer incoming telephone calls and emails from customers, engineers, and suppliers.
• Log service calls and maintenance requests accurately onto their systems.
• Provide customers with updates on their service requests.
• Liaise with engineers to coordinate call-outs, repairs and follow-ups.
• Assist with scheduling planned maintenance visits.
• Develop your confidence and professionalism when communicating with customers and colleagues.
• Update and maintain service records and job sheets.
• File and organise physical and digital documentation.
• Assist with generating invoices and processing purchase orders.
• Accurately input information into the CRM and job management systems.
• Support stock control and parts ordering when required.
• Assist with general administration across the business.
• Learn how to manage engineer diaries and route planning efficiently.
• Support colleagues with ad-hoc administrative tasks and projects.
• Attend team meetings and contribute ideas for improving processes.
• Shadow different departments to gain a well-rounded understanding of how the business operates.
• Build strong working relationships with colleagues, customers, and suppliers.

Where you'll work

UNIT 9
PRIORY TEC PARK
SAXON WAY
PRIORY PARK
HU13 9PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The Level 3 Apprenticeship in Business Administration includes:

• Level 3 Apprenticeship in Business Administration
• Level 2 Functional Skills in Mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

About this employer

MCM National Limited is a growing company that services and maintains commercial catering equipment for customers across the UK. They’re a friendly, down-to-earth team that values communication, hard work, teamwork, and a good sense of humour! Although WCM operates across the UK, they’ve retained the close-knit atmosphere of a family-run business where everyone plays an important role. This apprenticeship is designed to give you much more than a qualification. You’ll gain genuine workplace experience, develop valuable professional skills, and get an insight into how different areas of a successful business work together. You’ll be supported throughout your apprenticeship and given opportunities to take on more responsibility as your confidence and skills develop.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Lily Pedro

lily.pedro@hullbusiness.co.uk

The reference code for this apprenticeship is VAC2000058208.

Apply now

Closes in 17 days (Monday 26 October 2026 at 11:59pm)