Customer Service & Operations apprentice
Bright & Beautiful North Tyneside
NORTH SHIELDS (NE29 8EQ)
Closes in 18 days (Tuesday 27 October 2026)
Posted on 8 October 2026
Contents
Summary
Join Bright & Beautiful North Tyneside as a Customer Service & Operations Apprentice. This role combines customer service and administration with practical support for housekeeping teams, including cleaning duties at customer properties. Gain valuable experience while working towards a Level 2 Customer Service Apprenticeship.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9am to 4pm, with one hour unpaid lunch.
30 hours a week
- Start date
-
Tuesday 3 November 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
While this is a Customer Service Apprenticeship and includes a range of customer service and administrative responsibilities, the role also has a practical housekeeping element. The successful candidate will be expected to work alongside the housekeeping team and take part in cleaning duties at customer properties when required. Applicants should therefore be comfortable carrying out practical cleaning tasks as part of their role.
- Answer telephone and email enquiries from customers and applicants, providing a friendly and professional service.
- Book appointments and maintain accurate customer records and digital systems.
- Support customer onboarding, feedback collection and general customer care activities.
- Assist with recruitment administration, interview arrangements and onboarding paperwork.
- Carry out general office administration and support the day-to-day running of the business.
- Work alongside the housekeeping team and actively support the delivery of cleaning and housekeeping services at customer properties when required.
- Carry out practical cleaning and housekeeping duties to help ensure customer properties are maintained to a high standard of cleanliness and presentation.
- Support housekeeping operations by preparing cleaning equipment and supplies, completing stock checks and ensuring teams have what they need to deliver services effectively.
- Develop an understanding of cleaning procedures, health and safety requirements, appropriate use of cleaning products and the standards expected when working within customer properties.
- Communicate professionally with customers while working both in the office and at customer properties, responding appropriately to their needs and expectations.
- Work flexibly across both the customer service/administrative and practical housekeeping sides of the business, recognising that both are important parts of delivering an excellent customer experience.
- Maintain professional communication and a positive attitude when working with customers, colleagues and managers.
Where you'll work
UNIT 14
RAKE HOUSE FARM
RAKE LANE
NORTH SHIELDS
NE29 8EQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Positive attitude
- Willingness to learn
- Reliable
- Punctual
- Professional
About this employer
Bright & Beautiful North Tyneside is an established professional housekeeping business providing premium domestic cleaning, laundry and ironing services to clients across North Tyneside and Northumberland. We pride ourselves on delivering exceptional customer service through carefully selected and professionally trained teams, with a strong focus on bespoke housekeeping, home security and environmentally friendly products. The successful apprentice will join a friendly, experienced team and gain hands-on experience across customer service, operations and service delivery within a busy, customer-focused business.
https://www.brightandbeautifulhome.com/locations/north-tyneside/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following successful completion of the apprenticeship, there is the potential to progress into a permanent office-based customer service and operations role as the business continues to grow. For the right candidate, there may also be the opportunity to progress onto a Level 3 Customer Service apprenticeship to further develop their skills and responsibilities within the business.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
Oliver Leach
oliverleach@gateshead.gov.uk
The reference code for this apprenticeship is VAC2000058090.
Apply now
Closes in 18 days (Tuesday 27 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.