Customer Service Apprenticeship

BLACK COUNTRY RETAIL GROUP LTD

HALESOWEN (B62 8HU)

Closes in 14 days (Friday 23 October 2026 at 11:59pm)

Posted on 8 October 2026

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Summary

This is a great opportunity for someone looking to develop their customer service and retail skills while gaining valuable workplace experience and working towards an apprenticeship qualification.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am - 4pm

30 hours a week

Start date

Sunday 1 November 2026

Duration

10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will work primarily within our retail shop, providing excellent customer service, assisting with the day-to-day running of the store and ensuring customers have a positive experience.

There may also be occasional opportunities to provide support within the café next door, assisting customers and supporting the café team when required.

Key Responsibilities:

Customer Service:

  • Welcome customers into the shop in a friendly and professional manner
  • Provide helpful and polite customer service
  • Listen to customers' needs and assist them with their enquiries
  • Deal with customer questions and requests appropriately, seeking assistance from colleagues or a manager when required
  • Help maintain a welcoming, clean and well-presented shop environment

Till and Payments:

  • Process customer purchases accurately using the till
  • Accept cash and card payments
  • Provide customers with receipts and the correct change where applicable
  • Follow company procedures for handling payments and cash
  • Develop an understanding of basic till and payment procedures

Stock and Shop Duties:

  • Replenish shelves and ensure stock is displayed neatly
  • Check stock levels and report low or missing stock to the appropriate member of staff
  • Assist with deliveries and putting stock away safely
  • Help maintain attractive and well-organised displays
  • Check that products and shelves are clean, tidy and appropriately presented
  • Support general housekeeping duties within the shop

Occasional Café Support:

When required, the apprentice may provide additional support within the café next door, including:

  • Welcoming and serving café customers
  • Taking customer orders
  • Processing payments
  • Clearing and cleaning tables and customer areas
  • Supporting the café team with general duties
  • Maintaining good standards of customer service and cleanliness

Where you'll work

37C VICARAGE ROAD
HALESOWEN
B62 8HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

In addition, the apprentice will be required to attend online lessons once a month.

Requirements

Essential qualifications

GCSE in:

  • English (grade D/3)
  • Maths (grade D/3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills

About this employer

Black Country Retail Group is looking for a friendly, enthusiastic and reliable Customer Service Apprentice to join our team in Blackheath.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There is potentially a permanent position available, on completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

HALESOWEN COLLEGE

Deborah Maley

dmaley@halesowen.ac.uk

01216027777

The reference code for this apprenticeship is VAC2000058081.

Apply now

Closes in 14 days (Friday 23 October 2026 at 11:59pm)