Surgery Reception Administrator Apprentice

Bardney Surgery

Lincoln (LN3 5SU)

Closes in 14 days (Friday 23 October 2026 at 11:59pm)

Posted on 8 October 2026

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Contents

Summary

Join Bardney Surgery as a Surgery Reception Administrator Apprentice, supporting the reception team within a busy NHS GP practice. You’ll develop administration and customer service skills while welcoming patients, handling enquiries, booking appointments and helping the surgery run smoothly.

Wage

£10,400 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Administration assistant (level 2)
Hours
Shift pattern TBC. Operating hours Monday, Tuesday, Thursday and Friday 10am - 6pm, Wednesday 10am - 1.30pm.

25 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcome patients and visitors to the surgery in a friendly, professional and respectful manner
  • Provide reception and administrative support to patients, GPs, nurses and the wider practice team
  • Answer incoming telephone calls, take accurate messages and deal with routine enquiries appropriately
  • Use AskmyGP to add on patients requests and to monitor this.
  • Book, amend and cancel patient appointments using the practice booking system
  • Support patients with queries about appointments, services and practice procedures, escalating more complex or sensitive enquiries when required
  • Register new patients and maintain accurate patient records in line with practice procedures
  • Update patient information, ensuring records are accurate, complete and kept up to date
  • Assist with repeat prescription requests and direct medication-related queries to the appropriate member of the clinical team
  • Handle confidential and sensitive patient information in accordance with NHS policies, GDPR and practice procedures
  • Maintain a high level of confidentiality when dealing with patients, colleagues and medical information
  • Carry out routine data entry and administrative tasks using computer systems and Microsoft Office applications
  • Sort and distribute incoming post and prepare outgoing correspondence
  • Support the practice team with general administrative duties, including photocopying, scanning, filing and maintaining records
  • Liaise with external organisations and healthcare providers when required, following appropriate procedures
  • Monitor shared inboxes and administrative systems, responding to or allocating enquiries appropriately
  • Assist with maintaining appointment availability and supporting the efficient use of clinical diaries
  • Follow practice procedures for safeguarding, information governance, infection control, health and safety, equality and diversity
  • Recognise when a patient enquiry may require urgent attention and follow the appropriate practice procedures, seeking guidance from experienced colleagues
  • Deal calmly and professionally with patients who may be upset, worried or frustrated, while maintaining appropriate professional boundaries
  • Develop effective communication skills when dealing with patients and colleagues face to face, by telephone and in writing
  • Organise and prioritise daily tasks to ensure administrative work is completed accurately and within required timescales
  • Support the smooth running of the reception area, ensuring it is welcoming, organised and appropriately stocked
  • Attend team meetings, training sessions and supervision as required
  • Work towards and complete the Level 2 Administration Assistant Apprenticeship, applying learning and developing administrative skills within the practice
  • Take responsibility for own learning and development, responding positively to feedback and identifying opportunities to improve administrative skills

Where you'll work

Bardney Surgery
Horncastle Rd
Lincoln
LN3 5SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

  • Level 2 Administration Assistant
  • A bespoke programme of technical and vocational training
  • Functional skills in maths and English *if applicable

The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This apprenticeship is delivered wholly in the workplace; the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship. 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 1/D or above)
  • Maths (grade 1/D or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Prior to applying please ensure you are able to get to and from this workplace within the operating hours.

Please be aware as the first part of the process you will be asked to complete a Learner Form and online assessments in English and maths. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team.

About this employer

Bardney Surgery is a local NHS GP practice providing a range of healthcare services to patients in the local community. The practice is supported by a friendly team of clinical and administrative staff who work together to provide a professional, welcoming and efficient service to patients.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Possible permanent contract upon successful completion of the apprenticeship and further enhanced industry-based training
  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • Transferable skills that are invaluable in the wider world of work

Ask a question

The contact for this apprenticeship is:

TEC PARTNERSHIP

Claire

myapprenticeship@grimsby.ac.uk

The reference code for this apprenticeship is VAC2000058025.

Apply now

Closes in 14 days (Friday 23 October 2026 at 11:59pm)