Business Support Apprentice

METRO SHIPPING LIMITED

Birmingham (B37 7YE)

Closes in 14 days (Friday 23 October 2026 at 11:59pm)

Posted on 8 October 2026

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Summary

We are looking for a Business Support Apprentice to join our team and develop a broad range of business administration, coordination and communication skills while supporting colleagues. This is an excellent opportunity for someone who is organised, enthusiastic and eager to learn within a growing international business. 

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

  Regular performance reviews and annual appraisals linked to salary increase.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 8.30am to 5.00pm

  37 hours 30 minutes a week

• Start date:

  Monday 26 October 2026

• Duration:

  1 year 4 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Support Apprentice, you will gain valuable experience across multiple areas of the business, working closely with teams and senior stakeholders to help keep our operations running smoothly. No two days will be the same, developing valuable skills and experience that will support your future career and professional growth. Your responsibilities will include:

• Supporting the planning & delivery of customer and employee events
• Assisting with company communications, newsletters and social media activity
• Providing administration support for meetings, senior leaders and business projects
• Maintaining records, updating systems and carrying out general business administration tasks
• Coordinating travel, accommodation and related documentations for internal stakeholders

Where you'll work

2700 The Crescent
Birmingham Business Park
Birmingham
B37 7YE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PROTOCOL CONSULTANCY SERVICES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Apprenticeship Standard
• English and maths Functional Skills (if applicable)
• Minimum of 6 hours off-the-job training per week at employer premises
• One day per month training at Protocol Consultancy Services in Birmingham City Centre

More training information

Training will be delivered by Protocol Consultancy Services, an Ofsted-rated (Exceptional) training provider based in Birmingham city centre. Apprentices will receive a combination of monthly training sessions at our Birmingham training centre, workplace-based learning, online support and regular progress reviews with a dedicated Training Adviser. On-site assessment and support will also be provided throughout the apprenticeship.

Metro (Employer) also provide Training & development - grow with us, every step of the way.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

About this employer

Join Metro – Moving Freight. Driving Innovation. Building Careers.

At Metro, we're redefining what great logistics looks like. Combining industry expertise with innovative technology, we deliver seamless global supply chain solutions across air, ocean and road freight, helping some of the world's most recognised brands move their business forward.

But what truly sets us apart is our people.

We're a business that values fresh thinking, encourages new ideas and gives talented individuals the freedom to make a real impact. Whether you're supporting customers, solving complex logistics challenges or shaping the future of our operations, you'll be part of a collaborative team that celebrates success and supports your growth.

https://www.metro.global/ (opens in new tab)

Company benefits

• Discretionary bi-annual bonus
• Health & wellness perks - including gym discounts, retail offers, and more
• Health cash plan
• Octopus EV car scheme - drive electric, drive smart
• Free parking
• Respectful, inclusive culture - where your voice matters
• Training & development
• Career Mobility & Growth
• Cross-Training Opportunities

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Career Mobility & Growth - As a Progressive organisation, we actively promote from within and provide clear pathways for career development and advancement.

Ask a question

The contact for this apprenticeship is:

PROTOCOL CONSULTANCY SERVICES LIMITED

Ben Farmer

bfarmer@protocolgroup.co.uk

0121 236 2634

The reference code for this apprenticeship is VAC2000058001.

Apply now

Closes in 14 days (Friday 23 October 2026 at 11:59pm)