Customer Service Administrator Apprentice

Remtek Systems Ltd

Salford (M50 2UE)

Closes in 16 days (Sunday 25 October 2026 at 11:59pm)

Posted on 7 October 2026

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Summary

Highly organised and efficient Customer Service Administrator required to manage enquiries, communications, payments, bookings, deliveries and assistive technology training. The successful candidate will have excellent communication skills, strong attention to detail and the ability to prioritise tasks in a fast-paced environment.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

  • 28 Days Annual Leave
  • Birthday Day Off
  • Private Health Care Scheme
  • Employee Recognition Awards
  • Casual Fridays
  • Company Events
  • Career Progression
  • Overtime / Hybrid Availability
Training course
Customer service practitioner (level 2)
Hours
Full time: Monday- Friday 9.00am- 5.30pm

40 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Seeking a Customer Service Apprentice for Remtek with an immediate start.

Manage Communications - Handle incoming and outgoing calls and emails, ensuring timely and professional responses.

Query Management - Address general internal and external queries, providing accurate information and assistance as needed.

Payment Processing -Take and process payments efficiently, maintaining accurate records of all transactions.

Booking Coordination - Schedule and manage bookings for deliveries and assistive technology training sessions, coordinating with relevant parties to ensure smooth operations.

Administrative Support - Provide general administrative support to the team, assisting with various tasks as needed to ensure efficient office operations.

Where you'll work

Unit 550, Metroplex Business Park
Entrance 6, Broadway
Salford
M50 2UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SALFORD CITY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Practitioner qualification
  • Functional Skills Level 2 in math & English (if required)
  • All training will be delivered within the workplace, there will be no need for the successful apprentice to attend college

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 4 - 9 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working

About this employer

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 50 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs.

The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.

https://www.remtek.systems/en/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential fulltime role and progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

SALFORD CITY COLLEGE

Mary Takhar - Salford City College

apprenticeships@salfordcc.ac.uk

01616315555

The reference code for this apprenticeship is VAC2000057905.

Apply now

Closes in 16 days (Sunday 25 October 2026 at 11:59pm)