Front of House Apprentice

CLOVERDALE CATERING

Bedford (MK41 9DJ)

Closes on Sunday 29 November 2026

Posted on 7 October 2026

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Summary

Are you friendly, enthusiastic and passionate about providing excellent customer service? We are looking for a Hospitality Team Member to join our team at The Cloverdale Retreat. A fantastic opportunity to earn while you learn, gaining valuable experience in a busy hospitality environment while working towards a nationally recognised qualification.

• Wage:

  £12,480 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Hospitality accommodation team member (level 2)
• Hours: Monday - Sunday - Rota confirmed each week.

  30 hours a week

• Start date:

  Monday 30 November 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you friendly, enthusiastic and passionate about providing excellent customer service? We are looking for a Hospitality Team Member Apprentice to join our team at The Cloverdale Retreat.

This is a fantastic opportunity to earn while you learn, gaining valuable experience in a busy hospitality environment while working towards a nationally recognised qualification. You will develop the skills and knowledge needed to build a successful career within the hospitality industry.

Key Responsibilities

• Welcome guests and provide excellent customer service.
• Assist with serving food and drinks in a professional and friendly manner.
• Support the preparation and set-up of hospitality areas.
• Take customer orders and handle enquiries confidently.
• Maintain high standards of cleanliness and presentation throughout the venue.
• Assist with events, functions and guest experiences.
• Follow food safety, health and safety, and company procedures at all times.
• Work effectively as part of a team to ensure a positive customer experience.

What We're Looking For

• A positive attitude and willingness to learn.
• Excellent communication and people skills.
• Friendly, approachable and customer focused.
• Reliable and punctual.
• Ability to work flexibly, including evenings, weekends and bank holidays as required.
• No previous experience necessary as full training will be provided.

What You'll Gain

• A Level 2 Hospitality Team Member Apprenticeship qualification.
• Hands-on experience in a busy hospitality setting.
• Support from experienced colleagues and a dedicated apprenticeship trainer.
• Opportunities to develop confidence, customer service and teamwork skills.
• Potential for career progression within the hospitality sector.
• Wage review after 6 months based on performance and progress.

Why Join Us?

At The Cloverdale Retreat, you'll be part of a welcoming team dedicated to delivering outstanding experiences for our guests. You'll gain practical skills, industry knowledge and a nationally recognised qualification while earning a wage.

If you're ready to start a rewarding career in hospitality, we'd love to hear from you.

Where you'll work

The Cloverdale Retreat Priory Marina
Bedford
MK41 9DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKERN LODGE LIMITED

Training course

Hospitality accommodation team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
• Identifies and acts on opportunities to increase sales and guest loyalty.
• Tailors communication to meet guest needs and build rapport.
• Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
• Assists in the resolution of feedback, complaints, and issues.
• Handles room keys and guest property, including lost property, in line with business procedures
• Handles transactions and payments securely.
• Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
• Communicates within and between teams to ensure operational effectiveness and efficiency.
• Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
• Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
• Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
• Prepares and serves alcoholic and non-alcoholic beverages to business standards.
• Uses on site specialist equipment and technology relevant to business correctly and efficiently.
• Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
• Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
• Handles and disposes of waste safely.
• Manage stock across departments in line with local procedures relevant to own role.
• Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
• Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
• Uses feedback from managers and team to improve own performance and meet personal goals.
• Attends team briefings and implements instructions, offering input or feedback where relevant within team.
• Manages own time to ensure allocated tasks are completed.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows equity, diversity and inclusion legislation and principles.
• Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
• Identifies and acts on opportunities to increase sales and guest loyalty.
• Tailors communication to meet guest needs and build rapport.
• Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
• Assists in the resolution of feedback, complaints, and issues.
• Handles room keys and guest property, including lost property, in line with business procedures
• Handles transactions and payments securely.
• Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
• Communicates within and between teams to ensure operational effectiveness and efficiency.
• Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
• Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
• Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
• Prepares and serves alcoholic and non-alcoholic beverages to business standards.
• Uses on site specialist equipment and technology relevant to business correctly and efficiently.
• Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
• Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
• Handles and disposes of waste safely.
• Manage stock across departments in line with local procedures relevant to own role.
• Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
• Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
• Uses feedback from managers and team to improve own performance and meet personal goals.
• Attends team briefings and implements instructions, offering input or feedback where relevant within team.
• Manages own time to ensure allocated tasks are completed.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows equity, diversity and inclusion legislation and principles.

Training schedule

• Level 2 Hospitality Team Member Apprenticeship.
• Maths & English Functional Skills if required.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Patience
• Physical fitness

About this employer

Cloverdale Catering was started by Glenda in 1986. The business took its name from her home at that time: ‘Cloverdale Cottage’ from where she built up a reputation for excellent home-made savouries and desserts. The business became associated with excellent food and service over different sectors of the industry including outside catering, contract catering and restaurant catering. Large marquee weddings and celebrations became a forte of Cloverdale Catering. Our interesting history has included catering for celebrities including members of the Royal Family and at large venues such as stately homes, castles and on occasion a palace. We are highly experienced with an enviable reputation for catering excellence. In recent years we opened a coffee shop in the scenic Priory Country Park in Bedford where we have been discovered by an ever-increasing number of visitors.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successful completion of your apprenticeship, there will be the opportunity of a permanent position and further training.

Ask a question

The contact for this apprenticeship is:

SKERN LODGE LIMITED

Karen Wick

karen.wick@skernskills.co.uk

01237 809469

The reference code for this apprenticeship is VAC2000057903.

Apply now

Closes on Sunday 29 November 2026

After signing in, you’ll apply for this apprenticeship on the company's website.