Internal Sales Executive Apprentice

S K S LTD

BERKHAMSTED (HP4 1EG)

Closes in 28 days (Friday 6 November 2026 at 11:59pm)

Posted on 8 October 2026

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Summary

We’re looking for a friendly, confident and organised Internal Sales Executive to join our team on a permanent basis. This role is focused on building relationships with existing trade customers, supporting their day-to-day needs and helping grow sales through regular contact, product knowledge and excellent customer service.

Wage

£16,120 to £25,610.65, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Sales executive (level 4)
Hours
Monday to Friday, 8:30am to 5.00pm (45 mins unpaid lunch). Location: Office-based.

38 hours 45 minutes a week

Start date

Monday 9 November 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Proactively contacting a set list of trade customers each day (relationship building & account development)
  • Developing strong customer relationships and becoming a trusted point of contact
  • Introducing new products, promotions and solutions (security and hardware related)
  • Identifying opportunities and working with the external sales team to provide introductions / follow-up support
  • Processing orders, preparing quotes and following up enquiries
  • Keeping accurate notes and customer activity records on the system
  • Supporting the internal sales team with general sales administration

Where you'll work

UNIT 2
CANALSIDE
NORTHBRIDGE ROAD
BERKHAMSTED
HP4 1EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ISALES ACADEMY LIMITED

Training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
  • Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
  • Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
  • Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
  • Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
  • Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
  • Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
  • Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
  • Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
  • Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
  • Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

An apprenticeship includes regular training. Off-the-job training will follow the time allocations outlined in the Occupational Standard.

College or training organisation

ISALES ACADEMY LIMITED

Your training course

  • Sales Executive
  • Equal to Level 4 (HNC)

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

  • SKS Ltd, trading as JMA UK, was established in 1972. During the late 70's the company started wholesaling keys from their locksmith premises in Harrow. By 1984 the wholesale side of the business had grown significantly making it necessary to separate it from the retail business and at the same time its partnership with JMA part of the Altuna Group was formed. Since then the company has continued to grow year on year to become the UK's largest key blank supplier with focus on the key and lock industry.
  • In January 2017 JMA purchased SKS to become SKS /JMA and in June 2021 the company became JMA UK.

https://jma-uk.co.uk/ (opens in new tab)

Company benefits

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Opportunity to grow within the business

Ask a question

The contact for this apprenticeship is:

ISALES ACADEMY LIMITED

The reference code for this apprenticeship is VAC2000057750.

Apply now

Closes in 28 days (Friday 6 November 2026 at 11:59pm)