Apprentice Sales Negotiator

SMARTMOVE HOMES (DERBYSHIRE) LTD

RIPLEY (DE5 3AA)

Closes in 13 days (Tuesday 20 October 2026 at 11:59pm)

Posted on 6 October 2026

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Contents

Summary

A trainee role in estate agency. Learning the basics to develop into a registered role.

Wage

£16,432 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Commission available after probation

Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 8.30am until 5.30pm Friday 8.30am until 5pm Saturday 9.30am until 4pm 1 in 3 however a day in the week will be given as a day off

39 hours 30 minutes a week

Start date

Monday 16 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  •      Confirming the office diary
  •      Taking incoming phone calls
  •      Printing brochures
  •      Arranging keys
  •      Printing off window cards
  •      Arranging viewings
  •     Taking part in morning meetings
  •     Board audit
  •     Key audit
  •     Archiving
  •     Attending viewings
  •    Marketing updates
  •    Supporting sales team with activities
  •    General customer service

Where you'll work

1 HIGH STREET
RIPLEY
DE5 3AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 2/E or above or equivalent)
  • Maths (grade 2/E or above or equivalent)

Full UK Driving Licence in:

Driving Licence (grade Full UK)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Ambitious
  • Hard working

Other requirements

Distance from home, time out of the office. The role over time will be attending viewings at properties lone working. Long hours, challenging working environment, diverse working environment, mainly office based.

About this employer

We sell and rent properties, supporting landlords and vendors in the whole process/transaction.

 

Our business is a small family run estate agent. We have owned the business for nearly 9 years and have been top selling agent since 2018. Nicola & David have over 30 years of experience within the industry having worked for large corporate estate agents and small businesses. We are based in Ripley but cover the Amber Valley area.

http://www.smartmovehomes.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Full time sales role with chance for further progression

Ask a question

The contact for this apprenticeship is:

DERBY COLLEGE

Ali Harrison

ali.harrison@derby-college.ac.uk

01332 387420

The reference code for this apprenticeship is VAC2000057679.

Apply now

Closes in 13 days (Tuesday 20 October 2026 at 11:59pm)