Customer Service Practitioner Level 2 Apprenticeship
FAST TURBO LTD
Unit 7 Pywell Court, (NN17 5WA)
Closes in 26 days (Monday 2 November 2026)
Posted on 5 October 2026
Contents
Summary
Join Fast Turbo Ltd as a Customer Service Apprentice and build your career in a busy automotive business. You’ll learn how to communicate with customers, answer enquiries, process orders and provide excellent service, while gaining valuable experience and working towards a recognised qualification.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday - 8am - 5pm.
40 hours a week
- Start date
-
Monday 9 November 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include:
- Answering customer calls and enquiries
- Processing customer orders
- Picking and checking orders
- Packing orders for dispatch
- Printing delivery and shipping labels
- Preparing and processing invoices
- Updating customer and order records
- Keeping company records and systems up to date
- Providing friendly and professional customer service
Where you'll work
Unit 7 Pywell Court,
NN17 5WA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2.
Teaching and learning the skills, knowledge and behaviours within Customer Services.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- Driving License
- Initiative
- IT skills
- Organisation skills
- Patience
- Problem solving skills
- Sales Skills
Other requirements
Have you considered the location, working hours and salary before applying?
About this employer
We are Fast Turbo Ltd and we supply brand new and remanufactured turbochargers, gasket kits, vacuum actuators, and electronic actuators.
We are located in the heart of Northamptonshire with easy access to both the A14 and A43 or a 50 minute drive from Birmingham. Being situated next to major transport links allows us to offer our customers a second to none turbocharger distribution service or a professional and quick counter service.
Please feel free to contact us via eBay, email or telephone if you have any queries about any of our products and if you are not 100% sure which part fits your vehicle.
If you are having any problems our Technical Team are more than happy to help, we are just a phone call away!
Order before 3pm for Guaranteed UK Next Working Day Delivery.
All our remanufactured items come with 24 Months Unlimited Mileage Warranty and our Brand New Parts come with 2 Years Manufacturers Warranty.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, there will be opportunities to progress within Fast Turbo Ltd into a permanent Customer Service or Sales role, with further opportunities to develop your career within the automotive industry.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
Krystyna Nalomenko
Krystyna@apprenticeship-centre.co.uk
0845-223 5020
The reference code for this apprenticeship is VAC2000057429.
Apply now
Closes in 26 days (Monday 2 November 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.