Business Administration Apprenticeship - Cheshire
THG (The Hut.com Limited)
Cheshire (CW9 7RA)
Closes on Monday 9 November 2026
Posted on 5 October 2026
Contents
Summary
THG are looking for a new Business Administrator Apprentice. You will be studying toward your Business Administration apprenticeship Level 3.
- Wage
-
£16,224 a year
- Training course
- Business administrator (level 3)
- Hours
-
Shifts TBC
39 hours a week
- Start date
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Monday 16 November 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time.
Key Responsibilities:
- Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences
- Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars
- Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions
- Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients
- Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management
- Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets
- Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early
Where you'll work
Meridian House
Gadbrook Way
Cheshire
Cheshire
CW9 7RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month Apprenticeship, you will have obtained your Business Administration Level 3 Apprenticeship.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Attention to Detail
- Customer Care Skills
- IT Skills
- Number Skills
- Organisational Skills
- Presentation Skills
- Problem Solving Skills
- Teamworking
- Communication Skills
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
We're home to some of the biggest names in beauty and sports nutrition - including LOOKFANTASTIC, Cult Beauty, Dermstore, and Myprotein, the world's largest online sports nutrition brand - alongside a portfolio of owned brands.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
Babington recruitment team
apprentice.recruitment@pgon.co.uk
03333234050
The reference code for this apprenticeship is VAC2000057298.
Apply now
Closes on Monday 9 November 2026
After signing in, you’ll apply for this apprenticeship on the company's website.