Business Administration Apprentice
CHANGING LIVES HOUSING TRUST
London (SE18 6NE)
Closes in 16 days (Friday 23 October 2026 at 11:59pm)
Posted on 5 October 2026
Contents
Summary
Are you looking to kickstart your career within business administration? Changing Lives are looking for a passionate and hard working individual to join their team! Apply today!
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 5pm
37 hours 30 minutes a week
- Start date
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Monday 26 October 2026
- Duration
-
1 year 2 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To support the Project Team with the departmental administration.
- To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives.
- To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately.
- To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the organisation.
- Promote the aims, objectives and services of the association to all visitors and especially clients.
- To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service Charge and
- Housing Benefit Arrears or any other data which may be required.
- To perform such other duties appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time.
- To make regular and early contact with all the clients in arrears through hostel visits (which will be assisted alongside a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three-way meetings with referrer’s) if applicable.
- Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness.
- To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by the Senior Management Team.
- To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation.
Where you'll work
45 Hare Street
London
SE18 6NE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING CURVE GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Online training
- No college release day
- 1-1 sessions
- Off the job training
- Functional Skills if required
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
- Right to work in the UK
- Valid ID
- DBS
About this employer
We're here to provide support for people experiencing the challenges of homelessness. We know homelessness is rarely just about housing. It's shaped by poverty, poor health, trauma, abuse, exploitation, and a lack of opportunity. That's why we address the whole picture, not just part of it.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Opportunity for full time role upon completion.
Ask a question
The contact for this apprenticeship is:
LEARNING CURVE GROUP LIMITED
Abbie Peters
abbie.peters@learningcurvegroup.co.uk
The reference code for this apprenticeship is VAC2000057215.
Apply now
Closes in 16 days (Friday 23 October 2026 at 11:59pm)