Warehouse Office Assistant Apprentice

DEPENDABLE DISTRIBUTION LIMITED

Southampton (SO15 1HJ)

Closes in 26 days (Monday 2 November 2026 at 11:59pm)

Posted on 5 October 2026

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Summary

You will assist with the day to day operations of the warehouse office team. Your duties will consist of primarily office based tasks however, there will be an element of going in to the warehouse for certain tasks.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.00am - 5.00pm with 1 hour for lunch.

40 hours a week

Start date

Thursday 12 November 2026

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Applicant's will need to be competent using Microsoft office applications such as Outlook, Word and Excel. 

  • You will be making up and charging job files
  • Liaising with customers
  • Problem-solving 
  • Data input and data checking

Where you'll work

Chambers E F 104 Berth Herbert Walker Avenue
Western Docks
Southampton
SO15 1HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service practitioner Level 2
  • End Point Assessment
  • Functional Skills if necessary
  • Monthly Tutor / Assessor sessions

Requirements

Desirable qualifications

GCSE in:

  • English (grade 9-4 (A*-C))
  • Mathematics (grade 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Good Handwriting
  • Microsoft Office Skills
  • Telephone Manner
  • Time Management

About this employer

From collection to the final destination
Let our dedicated team take care of your distribution needs
At Dependable Distribution Limited, we bring a wealth of experience to support all your logistics requirements.

We take pride in delivering a personalised service in an industry where customer focus is too often overlooked.

Our operations are based at a 70,000 sq. ft. secure warehouse located in the heart of Southampton Docks.

http://dependabledistribution.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There are various different positions within the company you can progress in upon successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Narborough

linsay.narborough@intecbusinesscolleges.co.uk

01788514276

The reference code for this apprenticeship is VAC2000057193.

Apply now

Closes in 26 days (Monday 2 November 2026 at 11:59pm)