Payroll Apprentice

Equal Lives

St Vedast House St Vedast Street Norwich (NR1 1BT)

Closes in 12 days (Monday 19 October 2026 at 11:59pm)

Posted on 5 October 2026

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Summary

Start your career in Payroll! 

Equal Lives, a charity supporting disabled people and people with long-term health conditions to live independently, is looking for a Payroll Apprentice (Level 3). Gain hands-on experience in payroll, develop your skills and work towards a recognised qualification with Academy Training Ltd. Apply now!

Wage

£20,000 a year

Minimum wage rates (opens in new tab)

Training course
Payroll administrator (level 3)
Hours
Monday - Friday, 08:30 - 16:30.

37 hours 30 minutes a week

Start date

Monday 16 November 2026

Duration

1 year 7 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Interpreting timesheets and other records to obtain accurate data for processing payroll, liaising with others as necessary
  • Calculating payments and deductions to be made to employees, including basic pay, holiday pay, SSP, SMP, pensions, etc.
  • Processing HMRC returns and other employment and payroll-related documents on behalf of customers and calculating payments due
  • Distributing payslips and other payroll information to customers and their employees
  • Maintaining comprehensive and up to date payroll files, case management logs, lists and other records
  • Responding to queries from customers regarding their payroll, with a customer centred approach and in a timely manner
  • Processing purchase ledger invoices, charges and other expenses on behalf of customers and calculating payments due
  • Processing incoming funds from customers, ensuring accurate allocation
  • Processing of bank reconciliations within agreed timescales
  • Supporting the Payroll Team Manager with the development and implementation of payroll and finance related policies and procedures to support and develop our financial systems and ensure legal compliance

Where you'll work

St Vedast House St Vedast Street Norwich
NR1 1BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACADEMY TRAINING LTD

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

Throughout the programme, apprentices will also have access to tailored on demand content, 121 coaching from a designated skills coach and a variety of learning collateral to support the apprentice journey.

Blended delivery model with virtual classrooms on a frequent basis, along with one-to-one support.

Reviews will take place every 4-6 weeks to monitor progress and formals being every 10-12 weeks with the employer and coach as part of a tri-party process.

More training information

At Academy Training, we are committed to meeting the needs of learners and employers. Through innovation and technology, we ensure exceptional learning experiences while actively driving career growth and progression.

Requirements

Desirable qualifications

GCSE in:

  • English (grade A-C)
  • Maths (grade A-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

  • An understanding of the barriers faced by disabled people
  • Commitment to equality of opportunity and empowerment of disabled people

About this employer

Equal Lives is a Disability Rights Charity covering Norfolk and Suffolk. We offer a range of services to people who identify as Disabled, and we work to the Social Model of Disability. We believe disabling barriers are put in place by the way our society is structured, and many of these barriers can be removed by a change in approach. We believe there should be nothing about us, without us. We're celebrating 30 years of supporting our community and making Disabled peoples' voices heard. 

https://www.equallives.org.uk/ (opens in new tab)

Company benefits

  • 28 days paid holiday plus bank holidays
  • Generous disability adjustments and sickness pay
  • Safe and supportive environment

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

A Level 3 Payroll Administrator apprenticeship can lead to the following careers: Payroll assistant manager, HR support, Workplace pensions (administrator or consultant), Professional accounting or taxation technician, HR consultant partner.

Ask a question

The contact for this apprenticeship is:

ACADEMY TRAINING LTD

Richard Wadkin

richard@academytrainingltd.co.uk

The reference code for this apprenticeship is VAC2000056958.

Apply now

Closes in 12 days (Monday 19 October 2026 at 11:59pm)