Business Administration Apprentice
WJP SOFTWARE LIMITED
Bedale (DL8 1AA)
Closes on Monday 16 November 2026
Posted on 6 October 2026
Contents
Summary
We are looking for a reliable, organised and enthusiastic person to join our team as a Business Administrator Apprentice. This is an entry-level position working alongside our Office Manager and providing administrative support to the business
- Wage
-
£18,031 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 9-5 and Friday 9-4, with day release to College
36 hours 30 minutes a week
- Start date
-
Monday 4 January 2027
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This apprenticeship will begin in January 2027.
The Business Administrator Apprentice will work alongside and support the Office Manager. Duties will develop throughout the apprenticeship and will include:
- Provide general administrative support to the Office Manager and wider team
- Answer telephone calls and respond to or forward general enquiries
- Prepare and send emails, letters and other standard correspondence
- Enter information accurately into company systems and spreadsheets
- Maintain electronic records and filing systems
- Assist with processing invoices, receipts and other basic financial administration
- Assist with payroll administration, providing information to our accountants when required
- Help keep customer contracts and company records up to date
- Assist with ISO 9001 and ISO 27001 administration, including maintaining documents and records
- Help to organise meetings, including preparing information and taking minutes
- Assist with organising company events, customer meetings and user groups
- Collect and record customer feedback
- Use Microsoft Office and company systems to produce documents, spreadsheets and records
- Communicate professionally with customers, suppliers and other organisations
- Provide general support with the day-to-day running of the office
- Complete training and coursework required
- Any other ad-hoc duties as requested
No previous experience is required. We are looking for someone who is willing to learn, has good communication and organisational skills and is comfortable using computers. As their knowledge and confidence develop, they will have the opportunity to take on a wider range of administrative tasks
Where you'll work
Bedale Hall
North End
Bedale
DL8 1AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DARLINGTON COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration - 4 days with employer and day release at College
- https://skillsengland.education.gov.uk/apprenticeships/st0070-v1-0
- Location – Office 10, Bedale Hall, North End, Bedale DL8 1AA
- Working 5 days per week inclusive of 1 day release for study at Darlington College
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Multitasking
- Willingness to learn
- Use initiative
- Confidentiality
- Motivation and commitment
- A can-do attitude
- Work individually
- Data input
- Enthusiastic
- Reliable
- Flexible
- Work to deadlines
- A business interest
Other requirements
Please note that in line with UK apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning and residency should be held for a minimum of 3 years, exceptions may apply please see Apprenticeship funding rules for full guidance
About this employer
WJP Software Limited is a software development company based in Bedale. Although we are a small team, the software and services we provide have a significant reach across the UK. Our healthcare software is used within around 60% of NHS Trusts, alongside private healthcare organisations and our local government services support over 100 Town and Parish Councils across the UK
https://www.wjps.co.uk (opens in new tab)
Company benefits
- 4pm finish on Fridays
- Free onsite parking
- Workplace Pension scheme
- 28 days annual leave to include Bank Holidays (pro rata)
- Additional leave with Christmas and New Year office closure
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There may be an opportunity for career progression after successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
DARLINGTON COLLEGE
Rosanna Lee
rlee@darlington.ac.uk
The reference code for this apprenticeship is VAC2000056281.
Apply now
Closes on Monday 16 November 2026