Apprentice Receptionist

CHESTER SURGERY

SUNDERLAND (SR4 7TU)

Closes in 17 days (Friday 16 October 2026 at 11:59pm)

Posted on 28 September 2026

Print

Contents

Summary

We are looking for an apprenticeship to join our small but friendly team to work on reception at our busy GP practice.

Wage

£12,480 a year

Minimum wage rates (opens in new tab)

Once training given there may be an option of extended access on a Thursday 6.30-8.30pm (paid extra).

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday - times to be confirmed.

30 hours a week

Start date

Monday 26 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet and welcome visitors in a professional manner
  • Answer and direct phone calls
  • Signpost patients to correct service
  • Initiating contact with and responding to requests from patients, team members and external organisations
  • Clinically code data on EMIS web clinical system
  • Scan documentation when required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into patients healthcare records as necessary
  • Manage queries as necessary in an efficient manner
  • Maintain a clean, tidy and effective working area
  • Monitor and maintain reception area
  • Support clinical staff with general tasks as requested

Where you'll work

215 CHESTER ROAD
SUNDERLAND
SR4 7TU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will be at the practice.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3-9)
  • Maths (grade 3-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

We are looking for someone to join our small, friendly team at our busy GP practice. We currently have 2 GP's, 1 Practice Nurse and 1 Health Care assistant. We pride ourselves in providing excellent customer service and maintain a welcoming environment for our clients and employees.

https://www.elsafygp.nhs.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To be discussed with the applicant.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC2000055768.

Apply now

Closes in 17 days (Friday 16 October 2026 at 11:59pm)