IT Technician Apprentice

FORTIFIED IT LTD

Essex (SS9 5PR)

Closes in 31 days (Friday 30 October 2026 at 11:59pm)

Posted on 28 September 2026

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Summary

The role of Apprentice IT Technician exists within the operations team to support technologies which have been implemented within client organisations. Technologies may include those which enable productivity, such as Microsoft 365, secure client data, or protect critical operations.

Wage

£17,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday- Friday (8:00am- 5:00pm) 8am- 9am and finishing between 5pm- 6pm, dependent upon the task at hand. Due to the nature of the work, there will be times when a job must be completed prior to leaving for the day, regardless of your regular hours.

40 hours a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities:

Working predominantly from our office in Leigh-on-Sea, Essex, you will be supporting FORTIFIED’s clients both remotely, (via phone, email and remote tools) and on-site, where required, liaising with 3rd-parties as necessary.

During a robust onboarding process, you’ll be trained in the use of many tools, techniques, and procedures you’ll use to manage ‘incidents’ and fulfil ‘requests’ which are submitted to the service desk via email, phone, or other channels. ‘Tickets’ are either generated automatically or must be created manually using the service desk software.

Tickets are used both to record all relevant data, from the analysis of outputs from monitoring and reporting platforms and information supplied by customer end-users, and to communicate with the customer during diagnosis, troubleshooting, and resolution.
The role also involves responding to potential cybersecurity incidents, under the guidance and direction of the Service Desk Manager and/or other more senior staff.

The product of our efforts may form the basis of additional recommendations made to the customer to help avoid repeat incidents.
Customer communication will occur predominantly via the service desk platform, but also by phone and other approved channels. However, once sufficiently trained, you will also provide support at client-sites where required.

There may also be opportunities to get involved in the implementation of the technologies you will support by assisting the Technical Solutions Lead in their efforts to deploy services and onboard new customers etc.

Where you'll work

Suite 9, Progress House, 41 Progress Road, Leigh on Sea,
Essex
SS9 5PR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Motivated
  • Can do attitude
  • Tech Savvy
  • Passion for IT
  • Hardware and Software
  • Troubleshooting

About this employer

FORTIFIED are a Managed Security Services Provider (MSSP) offering managed cybersecurity, cloud, and support services to both public and private sector organisations within Essex and the South-East. In a nutshell, we provide solutions to manage technology related risk.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000055741.

Apply now

Closes in 31 days (Friday 30 October 2026 at 11:59pm)