Business Admin Apprentice

Yeovil College

Somerset (BA21 4DR)

Closes on Wednesday 2 December 2026

Posted on 25 September 2026

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Summary

The post holder will provide administrative support to various departments across Yeovil College for the duration of the training programme. This exciting opportunity will allow you to work in a range of areas on a 6-month rotational basis allowing you to develop your transferable skills in customer service and general administration.

• Wage:

  £15,435 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 8:30am - 5.00pm.

  37 hours a week

• Start date:

  Monday 2 August 2027

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Interaction with a range of internal and external customers verbally and face-to-face
• Making and receiving telephone calls
• Responding and writing emails
• Knowing how to use Office Software and other IT systems competently and being able to coach others to use the IT systems
• Creating documents including spreadsheets from the outset and coaching others to also create the documents and spreadsheets
• Handling mail
• Filing
• Updating of databases/spreadsheets including data analysis
• Writing letters
• Dealing with customer enquiries including handling difficult enquiries
• Being able to work in a team being able to challenge colleagues in a professional manner when required
• Becomes a role model in the team and pro-actively coach others in a range of tasks when required
• Communicate with internal and external customers and stakeholders in a professional manner
• Can demonstrate good decision making to include an informed and respected choice
• Know how to perform financial processes including billing, invoicing, and purchase orders
• Evaluating processes and making recommendations for improvements and presenting to management
• Understands social media platforms and ability to respond to posts accordingly
• Manage resources to include equipment/facilities
• Organise meetings/events/travel and or accommodation
• Takes minutes from meetings
• Adhering to GDPR throughout the job-role championing adherence to all relevant regulations and laws in their everyday job-role

Where you'll work

Mudford Road
Yeovil
Somerset
BA21 4DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

YEOVIL COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You’ll have a dedicated team around you, regular coaching, time to complete your apprenticeship work and plenty of opportunities to learn from experienced colleagues. You’ll be trusted with real responsibility while having the support you need to develop along the way. 

More training information

• Throughout the apprenticeship, apprentices will build a portfolio of evidence through set assignments, reflective journals, work-based evidence, employer statements and observations
  End Point Assessment (EPA) includes:
  • Apprentice Showcase Portfolio and Professional Discussion
  • Project Presentation and Professional Discussion
  • Multiple Choice Question (MCQ) Exam
• All apprentices complete a Mock End Point Assessment before Gateway to help them prepare fully for their final assessment

Requirements

Essential qualifications

GCSE in:

• English (grade 9 – 4 / A* - C)
• Maths (grade 9 – 4 / A* - C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

• Please be aware that this post requires an Enhanced DBS check based on the specific duties of the position.
• We reserve the right to close this vacancy early, withdraw the vacancy or withdraw an offer at any stage if circumstances change or sufficient applications are received. If you’re interested in this opportunity, we recommend submitting your application as soon as possible. 

About this employer

Yeovil College is a prominent tertiary college located on Mudford Road in Yeovil, Somerset. Serving the communities of South Somerset and North/West Dorset, it has a long history dating back to its formation in 1887 and became one of England's earliest tertiary colleges in 1974.

https://yeovil.ac.uk/ (opens in new tab)

Company benefits

• 30 days holiday (plus Christmas closure & bank holidays)
• Generous pension scheme of 16.1% employer contributions
• Staff discount scheme with high street and online retailers
• Opportunities for professional development and career growth
• Employee assistance programme
• Free onsite gym
• Subsidised catering facilities
• Cycle to work scheme
• Access to free staff parking 
  
  

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Most importantly, our apprenticeship scheme has a proven track record of success. We’ve seen apprentices grow in confidence, develop their skills and progress into higher-level roles within the College. For some of our former apprentices, their apprenticeship has been the starting point for a long-term career with us. 

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC2000055474.

Apply now

Closes on Wednesday 2 December 2026

After signing in, you’ll apply for this apprenticeship on the company's website.