Business Administration Apprentice - Medical
Parkside Medical Practice
Walsall (WS8 7JB)
Closes in 22 days (Thursday 19 November 2026 at 11:59pm)
Posted on 28 October 2026
Contents
Summary
We have an exciting opportunity for a Business Administration Apprentice to join a friendly medical practice in Brownhills. The role ensures efficient patient flow, manages inquiries, and maintains accurate records while upholding confidentiality and professional standards.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
• Monday to Thursday 10am - 4pm - (1 day study leave)
• Friday: 8:00am to 12:00pm
30 hours a week
- Start date
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Sunday 29 November 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
Front Desk Management
- Welcome patients and visitors, providing a professional and courteous first impression.
- Answer and direct phone calls, manage appointment scheduling, amendments, and cancellations.
- Respond to patient inquiries in person or via telephone, providing information or directing to appropriate services.
- Maintain accurate and confidential patient records.
- Process incoming correspondence, including scanning and attaching documents to patient records.
- Ensure reception area is clean, organized, and presentable.
- Triage and Clinical Support
- Conduct initial assessment of patient needs via telephone or in-person consultations.
- Determine the appropriate level of care, including referral to clinicians or other services.
- Communicate triage decisions to patients and direct them to the correct care pathway.
- Collaborate with clinicians and healthcare staff to ensure timely and appropriate patient care.
Administrative Tasks
- Process referrals to external healthcare services.
- Order repeat prescriptions as required.
- Maintain and update patient records accurately.
- Assist with report preparation and other administrative duties as needed.
- Confidentiality and Professionalism
- Adhere strictly to patient confidentiality protocols.
- Maintain professional appearance and conduct at all times.
- Work collaboratively within the team and support colleagues as required.
- Engage in continuous professional development to enhance skills and knowledge.
Key Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational and time-management capabilities.
- Proficiency in electronic health records and healthcare software.
- Knowledge of medical terminology and procedures.
- Ability to prioritize tasks and perform under pressure.
- Empathy and sensitivity when interacting with patients.
- Capable of working independently and collaboratively.
- Previous experience in a healthcare setting is advantageous.
Where you'll work
Parkside Medical Practice, 2 Chester Road North
Brownhills
Walsall
WS8 7JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
About this employer
Parkside Medical Practice is a local NHS general practice located at the Park View Centre in Brownhills, Walsall.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A full-time permanent role within the company upon successful completion of apprenticeship.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Kerry Hall
khall@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC2000054774.
Apply now
Closes in 22 days (Thursday 19 November 2026 at 11:59pm)