Admin Clerk and Reception Apprentice (Fixed Term Contract 18 months)
Warley Road Surgery
OLDBURY (B68 9SZ)
Closes in 18 days (Sunday 18 October 2026 at 11:59pm)
Posted on 29 September 2026
Contents
Summary
Warley Road surgery is looking for a cheerful candidate to welcome patients and become part of the reception and administrative team. You will work alongside other staff members but be part of a larger team of primary care health workers.
- Wage
-
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Saturday. Shift patterns TBC. Opening hours are 8:00am until 6:30 pm. Hours per week will be between 30 and 40.
30 hours a week
- Start date
-
Monday 26 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be required to be confident in your telephone manner and computer literate, all training will be provided, and you should remain calm in times of stress or when the practice is busy.
Main duties will include:
- Answering/making phonecalls
- Making appointments and calling patients to book appointments for follow up
- Helping patients with Triage Forms
- Liaising with patients face to face in surgery clinic times
- Signposting
- Scanning and tagging letters
- Checking patients ID
- Updating medical records
- Filing letters and medical records
- Any other general office administration in a GP surgery
Where you'll work
118 WARLEY ROAD
OLDBURY
B68 9SZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- End Point Assessment
- No day release at college, all training to be done in the workplace
- Candidates aged 16-18 who have not already achieved GCSE Grade 4/C/Level 2 English and maths, will be required to undertake maths and English as part of their apprenticeship
More training information
Employer will provide training- all GDPR, confidentiality, life support adult and child, system 1 (in house software), NHS mail, and many other areas relevant to the job.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C/Functional Skills Level 2)
- Maths (grade 4/C/Functional Skills Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
- Enjoys a challenge
- Unflappable in an emergency!
Other requirements
Punjabi speaking would be desirable but not essential.
This is a fixed term contract- 18 months. There could be the possibility of further employment upon completion.
About this employer
GP Practice, Warley Road Surgery is located in Oldbury and we have been in practice for over 50 years. We are a family run surgery and believe in patient care and like to get to know our patients personally. We are always providing the best service and monitoring our progress. We offer a variety of services from Family Planning to Chronic Disease Management.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This is a fixed term contract (18 months), however there could be the possibility of a full-time post upon completing the apprenticeship, with future prospects of personal growth within the organisation.
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
Julie Perks
julie.perks@dudleycol.ac.uk
01384 363314
The reference code for this apprenticeship is VAC2000054660.
Apply now
Closes in 18 days (Sunday 18 October 2026 at 11:59pm)