Pharmacy Customer Service Apprentice

EXEL (CHEMISTS) LIMITED

Hull (HU6 9BS)

Closes in 13 days (Friday 2 October 2026 at 11:59pm)

Posted on 18 September 2026

Print

Contents

Summary

An excellent opportunity has arisen for the right person to undertake a Customer Service Apprenticeship with a difference at Orchard 2000 Pharmacy. Working and training in a busy pharmacy you will gain the skills and experience required as a starting point for a career as a dispenser.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Based on a rota, pharmacy opening times are 8:30am to 6pm, Monday to Fridays, Saturdays 9am to 12noon.

30 hours a week

Start date

Thursday 29 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

An excellent opportunity has arisen for the right person to undertake a Customer Service Apprenticeship with a difference at Orchard 2000 Pharmacy. Working and training in a busy pharmacy you will gain the skills and experience required as a starting point for a career as a dispenser. On successful completion of the apprenticeship the employer would be willing to provide the professional qualifications needed to become a dispenser to the right candidate.

Duties will include:

  • Serving customers
  • Developing product knowledge
  • Providing excellent levels of customer service
  • Dealing with customer enquiries in a sensitive manner
  • Dealing with difficult customers
  • Maintaining confidentiality at all times
  • Taking cash payments
  • Taking card payments
  • Taking deliveries
  • Understudy pharmacy / healthcare assistants in customer service
  • Delivering customer service over the telephone
  • Solving problems for customers that come into the pharmacy
  • Maintaining stock levels
  • Stock rotation and merchandising
  • Ordering products
  • Using internal IT system and procedures

Where you'll work

480 Hall Road
Hull
HU6 9BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer service practitioner Level 2 qualification.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Communication skills
  • Customer care skills
  • Initiative
  • Logical
  • Non judgemental
  • Number skills
  • Organisation skills
  • Patience
  • Team working

About this employer

Our pharmacists and their teams provide a wide range of healthcare services. We offer a wide range of healthcare services commissioned by the NHS and private services.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • This entry level opportunity offers excellent future training and development towards a career in Retail Pharmacy.

Ask a question

The contact for this apprenticeship is:

HULL COLLEGE

The reference code for this apprenticeship is VAC2000054358.

Apply now

Closes in 13 days (Friday 2 October 2026 at 11:59pm)