IT Helpdesk Technician Apprentice
GHS (UK) LIMITED
Swindon (SN5 7XS)
Closes in 27 days (Monday 12 October 2026)
Posted on 15 September 2026
Contents
Summary
You will begin with structured, process-led tasks such as building and preparing computers, installing approved software, handling equipment, and creating, changing or removing user accounts. You will progress into first-line support, Microsoft 365 administration, troubleshooting, customer communication, monitoring and on-site work.
- Wage
-
£18,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9.00am - 5.00pm (30 minute lunch break).
37 hours 30 minutes a week
- Start date
-
Monday 19 October 2026
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Build, configure and quality-check laptops and desktop computers using documented GHS processes
- Install Windows updates, approved applications, security software and standard customer configurations
- Create, amend and disable user accounts, email accounts and access permissions by following authorised requests and checklists
- Prepare equipment for customers, including asset recording, labelling, packing and checking accessories
- Assist with goods in and goods out, stock control and the organisation of workshop and build areas
- Keep accurate records of work completed, including clear ticket notes, build sheets, time entries and final checks
- Carry out password resets and other low-risk, process-led administration under supervision
- Learn how to identify information safely, follow security procedures and protect customer data
- Ask for help early and escalate anything outside your training, authority or experience
- You will progress into more complex responsibilities as your apprenticeship progresses
Where you'll work
709 Delta Office Park, Welton Road
Delta Business Park
Swindon
SN5 7XS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Requirements
Essential qualifications
GCSE in:
- 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Driving licence & own vehicle
About this employer
GHS (UK) is a Swindon-based managed IT services business supporting commercial organisations, schools and multi-site customers. Our work covers managed IT support, Microsoft 365, cloud services, cybersecurity, networking, servers, backup, telephony and onsite support. The Helpdesk works closely with our Field, Project and Senior Engineering teams, giving an apprentice valuable exposure to a broad range of customers and technologies.
Company benefits
- Company pension scheme, subject to eligibility
- Free on-site parking
- Paid holiday entitlement
- Company events and a friendly, supportive team environment
- Practical exposure to a broad range of customers, technologies and career paths across an established IT services business
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC2000053475.
Apply now
Closes in 27 days (Monday 12 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.