Medical Admin Apprentice

ROUNDWELL MEDICAL CENTRE

NORWICH (NR5 0GB)

Closes in 11 days (Friday 25 September 2026 at 11:59pm)

Posted on 11 September 2026

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Summary

You will support the smooth day to day running of the practice while gaining valuable experience in a busy healthcare environment. Your role will include answering telephone calls, helping patients with enquiries, booking and cancelling appointments, processing incoming documents, and updating patient information on clinical systems.

Wage

£15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday- Friday 9:00am- 5:00pm

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day-to-day duties include:

  • Answering calls
  • Assisting patients with enquiries
  • Booking appointments
  • Updating patient records
  • Processing documents
  • Providing administrative support to help ensure the smooth running of the practice

Where you'll work

25-27 DR TORRENS WAY
NEW COSTESSEY
NORWICH
NR5 0GB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

POULTEC TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience
  • Reliable
  • Empathetic

Other requirements

The role is based at Roundwell Medical Centre and applicants should be able to travel to and from the practice reliably. Occasional early morning, evening, or weekend working may be required to support practice services and training. Successful applicants will be expected to maintain patient confidentiality and complete all mandatory training requirements.

About this employer

Roundwell Medical Centre is a large, forward-thinking GP practice based in Costessey, Norfolk, providing high-quality healthcare services to over 15,000 patients. We are committed to delivering safe, effective, and patient-centred care and pride ourselves on having a friendly, supportive, and inclusive working environment. As part of our team, you will have the opportunity to develop your skills while contributing to the delivery of essential healthcare services within the local community.

https://www.roundwellmedicalcentre.co.uk/ (opens in new tab)

Company benefits

  • Blue light card
  • NHS pension
  • Free parking

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Following successful completion of the apprenticeship, there may be opportunities to progress into a permanent administrative or reception role within the practice. With further experience and training, career development opportunities may include senior administrative positions, medical secretary roles, or specialist administrative roles within primary care and the NHS.

Ask a question

The contact for this apprenticeship is:

POULTEC TRAINING LIMITED

The reference code for this apprenticeship is VAC2000053114.

Apply now

Closes in 11 days (Friday 25 September 2026 at 11:59pm)