ICT Apprentice
CUBIT TECHNOLOGY LTD
London (EC3A 7JB)
Closes in 16 days (Wednesday 30 September 2026)
Posted on 11 September 2026
Contents
Summary
Founded in 2004, Cubit Technology provides expert IT support and consultancy to London’s independent businesses, combining technical expertise, clear communication and personalised service to build long-term partnerships and stress-free IT solutions. This role supports clients while building strong technical and people skills.
- Wage
-
£21,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours 30 minutes a week
- Start date
-
Friday 30 October 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Receive, send and track laptops and other IT equipment
Keep equipment correctly labelled and recorded - Keep the equipment store, cupboards and build areas tidy and organised
- Carry out stock checks and reconcile equipment
- Make sure devices, chargers and accessories are accounted for
- Prepare laptops for engineers, including Windows updates and basic setup
- Package equipment safely and professionally for clients
- Arrange courier collections and take parcels to local courier points when required
- Collect or deliver equipment to client offices when required
- Keep equipment bookings accurate and make sure devices are ready when expected
- Keep on top of your own tasks and work queue
- Support engineers with basic build and deployment work
As the role develops, you will also begin working on straightforward support tasks such as disk-space alerts, BitLocker checks, monitoring alerts, basic device issues and simple laptop builds.
Where you'll work
John Stow House
18 Bevis Marks
London
EC3A 7JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LDN APPRENTICESHIPS LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As an Information Communications Technician apprentice, you’ll help to provide on-hand technical support to internal and external customers including troubleshooting and solving non-routine problems, as well as supporting users remotely and face-to-face.
Throughout your apprenticeship, you'll be invited to monthly 2-hour live sessions hosted online in addition to working on your course content via our online learning platform.
To meet the off-the-job requirements for your apprenticeship, you'll also spend a minimum of 6 hours a week within the workplace developing your ICT knowledge, skills, and behaviours listed within your bespoke LDN Training Plan.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9 or A*- C)
- Maths (grade 4-9 or A*- C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Cubit Technology prioritise long-term partnerships, offering transparent reporting and regular reviews to keep your IT aligned with your goals. From your first call with them, you’ll get friendly, professional support that feels like an extension of your own team.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time employment.
Ask a question
The contact for this apprenticeship is:
LDN APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000053088.
Apply now
Closes in 16 days (Wednesday 30 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.