Apprentice Administration Assistant

DR R HENDERSON & PARTNERS THE SURGERY

Bedfordshire (LU7 1AR)

Closes in 10 days (Thursday 24 September 2026 at 11:59pm)

Posted on 10 September 2026

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Summary

Looking to start your career in a busy, friendly healthcare environment? We are seeking a motivated Apprentice Administration Assistant to join our GP practice team. This is a fantastic opportunity to gain hands-on experience in a professional office setting while working towards a recognised Level 2 Apprenticeship qualification.

Wage

£15,392 a year

Minimum wage rates (opens in new tab)

Annual Salary

Training course
Administration assistant (level 2)
Hours
Monday - Friday: 08:00 - 16:00 or 08:30 - 16:30.

37 hours a week

Start date

Sunday 11 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties:

  • Provide general administrative support to the practice team
  • Assist with reception and telephone administration, without responsibility for face-to-face reception
  • Process new patient registrations and update patient information accurately
  • Undertake routine data entry and maintain electronic records
  • Assist with scanning, filing and processing incoming correspondence
  • Distribute correspondence and administrative information to the appropriate member of staff
  • Assist with routine referral and document administration
  • Provide basic secretarial support, including typing letters and documents as required
  • Use practice computer systems and Microsoft Office applications as required
  • Maintain spreadsheets, lists and other administrative records
  • Assist with routine searches, recalls and practice administrative work
  • Monitor allocated administrative tasks and ensure they are completed within agreed timescales
  • Help maintain organised and efficient administrative systems
  • Communicate appropriately with colleagues
  • Follow practice procedures relating to confidentiality, data protection and information governance
  • Report any problems, errors or concerns to an appropriate member of staff
  • Undertake other routine administrative duties appropriate to the role and level of training

Where you'll work

29 Bassett Rd
Leighton Buzzard
Bedfordshire
LU7 1AR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

Administration Assistant Level 2.

Training with Milton Keynes College. Ongoing training, support and development with the employer.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 3-9)
  • English (grade 3-9)

Desirable qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Willing to learn
  • Good communication
  • Basic IT skills
  • Attention to detail
  • Well organised
  • Reliable & punctual
  • Team player
  • Professional manner
  • Follows instructions
  • Confidentiality aware
  • MS Word/Excel basics
  • Healthcare interest

Other requirements

The post holder will be expected to undertake a standard DBS check prior to commencing employment and work within their level of training and competence, seeking guidance when required. As part of their apprenticeship, the successful candidate will complete off the job training - dedicated learning that takes place during paid working hours and focuses on developing the skills and knowledge needed for the role. This includes structured activities such as workshops, online learning, shadowing, and practical training, ensuring they gain the full competence required to excel in the position while contributing effectively to the organisation. Please note: All qualifications and grades declared on this application will be verified. Applicants will be required to provide evidence of their qualifications (e.g. certificates). We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We advise you to submit your applications early to prevent disappointment.

About this employer

Bassett Road Surgery is a trusted NHS GP practice in Leighton Buzzard, providing high-quality primary healthcare services to the local community. With a patient-focused approach and a dedicated team of healthcare professionals, the surgery is committed to delivering compassionate care, promoting wellbeing, and supporting positive health outcomes for all patients.

https://bassettroadsurgery.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Opportunity to progress to further and higher training.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

Cat Brown

Apprenticeships@mkcollege.ac.uk

01908 637056

The reference code for this apprenticeship is VAC2000052864.

Apply now

Closes in 10 days (Thursday 24 September 2026 at 11:59pm)