Business Administrator Apprentice
CYGNET FAMILY LAW LIMITED
Middlesbrough (TS1 2PX)
Closes in 10 days (Thursday 17 September 2026 at 11:59pm)
Posted on 3 September 2026
Contents
Summary
Job Purpose:
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel
of visitor arrival; maintains security and telecommunications system.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am – 5pm
37 hours a week
- Start date
-
Monday 12 October 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Role Duties:
• Welcomes visitors by greeting them, in person or on the telephone, answering or referring
enquiries.
• Maintains the firm’s security by following procedures, monitoring logbook and visitor’s
book.
• To support all staff within the team.
• To show an active commitment to the firm’s equality and diversity policy, quality
frameworks and health and safety procedures.
• Maintains safe and clean work area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
• Keeping all electronic and paper records up to date and in line with our compliance
procedures, according to the Office Manual ie Case management systems and accounts
packages.
• To assist in updating and maintenance of all central databases using a range of online
tools.
• To actively participate in Continuous Professional Development including the introduction
of new technologies to allow you to contribute effectively to the success of the firm.
• Dealing with client ID and documents, entering onto the case management system.
• Attending incoming and outgoing post each day.
• Stationery stock and ordering.
• Archiving of closed files.
• Contributes to team effort by accomplishing related results as needed.
Where you'll work
Victoria House
159 Albert Road
Middlesbrough
TS1 2PX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE EDUCATION TRAINING COLLECTIVE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
More training information
Level 3 Business Administration at Education Training Collective
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Creative
- Initiative
- Telephone Skills
- Microsoft Office Skills
About this employer
Cygnet Law has been established for over 20 years and provides legal services throughout Redcar, Teesside and East Cleveland. Specialising in family and property law, Cygnet can cater for every legal problem a family could experience throughout their lifetime.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Career progression will be discussed at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Leoni Martin
leoni.martin@the-etc.ac.uk
07436795883
The reference code for this apprenticeship is VAC2000051551.
Apply now
Closes in 10 days (Thursday 17 September 2026 at 11:59pm)