Apprentice Medical Receptionist
THE MEDICAL GROUP
Durham (DH7 8NH)
Closes in 13 days (Thursday 17 September 2026 at 11:59pm)
Posted on 3 September 2026
Contents
Summary
We are looking for an organised, friendly and professional individual to join our busy GP surgery team, providing an efficient reception and administrative service to patients and clinicians.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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37.5 hours per week: Monday 8am-6pm, Tuesday 8am-5:30pm, Wednesday 8am-5pm, Thursday 8am-12pm, Friday 8am-5pm.
37 hours 30 minutes a week
- Start date
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Monday 5 October 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will include managing appointments and telephone enquiries, processing home visit requests, dealing with emails and administrative tasks, supporting referrals and medical correspondence, and assisting with patient records and Subject Access Requests. You will also help ensure the reception and clinical areas are well organised and support the smooth day-to-day running of the practice.
Administration:
- To work in accordance with written protocols.
- To have knowledge of all Practice Procedures.
- Deal with emails, tasks and other forms of communication.
- Advise patients of relevant charges for private services, accept payment and issue receipt for same.
- Ensure that requests are actioned in the appropriate time scale.
Reception:
- Process appointment requests from patients in person or via the telephone.
- Allocate home visit requests on the system ensuring patients are aware could be a GP/ Nurse Practitioner or Paramedic.
- Ensure Clinical rooms are set up and door signs added for the Clinician.
- Operation of the Telephone system, ensuring correct service throughout the day and night time service in operation in a evening.
- Ensure Reception and waiting areas are kept neat and tidy.
- All other Reception tasks as deemed appropriate.
Other tasks:
- Participate in Education and training.
- Adhere to health and safety practices and policies.
- Participate in a Annual Individual performance review.
- Ability to work without direct Supervision and effectively manage own time, workload and resources.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Excellent Communication skills.
- Working with the Secretaries typing letters, processing referrals including 2ww referrals attaching all relevant documents.
- Working with the Admin Office learning how to summarise records, process online access requests, copying records for Subject Access Requests and completing reports.
Where you'll work
Sawmills Lane
Meadowfield
Durham
DH7 8NH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BISHOP AUCKLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprenticeship will be delivered in the workplace with monthly assessor visits.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4 / A*-C / Level 2)
- Maths (grade 9-4 / A*-C / Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
About this employer
The Medical Group comprises Esh Winning, Langley Park, Meadowfield, Tow Law and Ushaw Moor surgeries working together to achieve the same result, the best health care in the community.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
To be discussed at interview.
Ask a question
The contact for this apprenticeship is:
BISHOP AUCKLAND COLLEGE
David Brough
david.brough@bacoll.ac.uk
01388 743164
The reference code for this apprenticeship is VAC2000051174.
Apply now
Closes in 13 days (Thursday 17 September 2026 at 11:59pm)