Business Administrator Apprentice
ELLIA Home Help
Stroud (GL5 5EX)
Closes on Monday 28 September 2026
Posted on 26 August 2026
Contents
Summary
Join a growing Stroud based community support service and become the organised heart of our office. You will handle enquiries and client calls, keep our systems up to date and work with local government agencies. Real responsibility from day one, a supportive small team, and a level 3 qualification at the end.
- Wage
-
£14,040 a year
Minimum wage rates (opens in new tab)
Mileage paid at 45p per mile for all business travel. Pay reviewed on completion, with a permanent role available for the right person.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.30am to 3.30pm, with a 30 minute break. Occasional flexibility needed for community events or drop offs. No evenings or weekends.
30 hours a week
- Start date
-
Thursday 19 November 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering incoming calls from clients, families and new enquiries, taking clear messages and passing urgent matters to the right person
- Making changes to client visit schedules in our client management system and keeping client records accurate and up to date
- Managing our enquiry pipeline: logging new enquiries, following them up and making sure nothing is missed
- Writing and sending letters and emails to local authority contacts, community organisations and referral partners
- Making outbound calls to potential clients and partner organisations to introduce our services
- Visiting community centres, GP surgeries, libraries and local groups to build relationships
- Preparing documents, reports and spreadsheets, and helping to keep our filing and record keeping in good order
- Supporting the team with general office administration and helping to improve the way we do things
Where you'll work
3rd Floor the Old Mill House
Merretts Mill Bath Road
Stroud
GL5 5EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
More training information
Internal systems training will be provided by the employer.
Requirements
Desirable qualifications
GCSE in:
- English (grade Minimum Grade C or 4)
- Maths (grade Minimum Grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Non judgemental
- Patience
- Comfortable with face to face
Other requirements
This role involves regular travel around Gloucestershire in your own vehicle, so a full UK driving licence and access to a car are essential. Mileage is paid at 45p per mile. You must be 18 or over, as the role involves unsupervised contact with vulnerable adults in the community. The role is subject to a satisfactory Disclosure and Barring Service check, which we arrange and pay for. Some flyer drops and community visits involve walking and carrying materials.
About this employer
Ellia is a Stroud based community support service. We support people to stay independent and comfortable in their own homes through cleaning, decluttering, housekeeping, gardening and companionship. We now support around 65 households across Gloucestershire and are growing steadily, with our team of local support workers at the centre of everything we do. We are a small, close business where everyone's work is visible and everyone's ideas are heard. We believe good support starts with treating people, both clients and staff, as individuals.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion there is a permanent role available for the right person. As Ellia grows, this role could develop into Care Coordinator, managing schedules and client relationships across the whole service, or into a business development or office management role. Some of our team also move into support work or take further qualifications in leadership and management.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000050173.
Apply now
Closes on Monday 28 September 2026