Account Manager Apprentice

OPULENT MEDIA LIMITED

WICKFORD (SS11 7QL)

Closes on Wednesday 30 September 2026

Posted on 26 August 2026

Print

Contents

Summary

Working for the UK’s leading luxury watch magazine you will sell advertising to international luxury brands with the opportunity to earn commission and dramatically increase your basic salary.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 9.00am - 4.30pm (half hour for lunch).

35 hours a week

Start date

Thursday 1 October 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Oracle Time is an established print magazine and digital media platform covering the world of watches. We have a driven, close-knit team, and this role gives you responsibility for something important from day one: looking after and growing our subscriber base.

The role combines administration, customer service and marketing. You will:

  • Look after our subscribers and respond to customer queries
  • Manage the monthly distribution of the magazine
  • Keep customer records accurate across our subscription and email platforms
  • Help create and send our membership newsletter
  • Support campaigns designed to attract new subscribers and retain existing ones
  • Assist with general customer service and administrative tasks
  • Have the opportunity to develop your social media and digital marketing skills

No previous experience is required, as full training will be provided.

Good qualities for this role include being motivated, organised and creative, with a strong eye for detail. You should also have an interest in customer service and marketing, and be confident communicating with customers and working as part of a team.

This is an excellent opportunity to begin a career in media, marketing and customer service while taking ownership of a key part of an established and growing company.

Where you'll work

UNIT 2 FORGE BARN
WOODHAM ROAD
BATTLESBRIDGE
WICKFORD
SS11 7QL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will achieve the Level 2 Customer Service Practitioner Apprenticeship standard
  • There are workshops that you need to attend via Teams
  • You will have a mentor who will support you on a one-to-one basis
  • In-house training will be given to support specifics of the role

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

Other requirements

Please ensure you are able to get to the location.

About this employer

Opulent Media is a media and publishing company focusing on the luxury sector. Oracle Time is our flagship publication which is a men’s luxury watch and lifestyle publication and website which has been running for over 8 years. We also create content for luxury brands ranging from contract publishing to video content, to social media management.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon completion of the apprenticeship, there will be further opportunities to develop further and progress within the business.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea@thelightbulb.net

07764 969337

The reference code for this apprenticeship is VAC2000050127.

Apply now

Closes on Wednesday 30 September 2026