Level 3 Office Administrator Apprentice
HALLETT COLLINS SARWAR ESTATES LTD
London (HA1 2AA)
Closes in 22 days (Friday 18 September 2026)
Posted on 26 August 2026
Contents
Summary
We are looking for an enthusiastic and organised Office Administrator apprentice to support our Sales, Lettings and Property Management teams, while gaining experience across all areas of a busy estate agency.
- Wage
-
£18,330 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9:00am - 5:30pm and a 40-minute unpaid lunch.
40 hours a week
- Start date
-
Monday 21 September 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for an enthusiastic and organised Office Administrator apprentice to support our Sales, Lettings and Property Management teams, while gaining experience across all areas of a busy estate agency.
Key Responsibilities:
General Administration
- Answering calls, emails and greeting clients.
- General filing, scanning and document preparation.
- Updating and maintaining accurate CRM records.
- Managing keys, post, stationery and general office organisation.
- Providing administrative support to the wider team.
Lettings Administration:
- Preparing APTs and tenancy documentation.
- Processing and chasing tenant/guarantor referencing.
- Assisting with Right to Rent checks and tenancy compliance.
- Arranging inventories, check-ins and other tenancy appointments.
- Preparing move-in documentation and maintaining tenancy files.
- Assisting with renewals, rent reviews and general lettings administration.
Property Management:
- Logging maintenance issues and work orders.
- Liaising with and chasing contractors.
- Arranging inspections, inventories and check-outs.
- Monitoring and chasing Gas Safety Certificates, EICRs, EPCs and other compliance documents.
- Supporting the Property Management team with day-to-day administration.
Sales Administration:
- Maintaining property and sales records.
- Preparing and uploading sales documentation.
- Assisting with property particulars and marketing.
- Supporting the team with sales progression administration.
- General administrative support to the Sales team.
Marketing:
- Preparing and scheduling social media content.
- Assisting with property and company marketing.
- Preparing the company's monthly email newsletter.
- Creating and sending email marketing campaigns.
- Maintaining marketing databases and mailing lists.
- Assisting with leaflets, brochures and other marketing materials.
Where you'll work
341 Station Road
London
HA1 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus, completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
- Work towards gaining a full qualification.
- Employment Rights and Responsibilities.
- Skills, Knowledge, and Behaviours.
- Standard and End Point Assessment.
- Functional Skills in English, Maths, and ICT (if required).
- Other training will be provided by the employer as required to enable the fulfilment of the job role.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9)
- Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Patience
About this employer
Established in 2012, Collins Sarwar Estates is an independent and growing estate agency providing Sales, Lettings and Property Management services across Harrow and the surrounding areas. Over the years, we have built a strong reputation for providing a professional, personal and reliable service to landlords, tenants, buyers and sellers. We combine traditional customer service with a modern approach to property, using the latest technology, marketing and systems to deliver the best possible experience for our clients. We are a close-knit, ambitious team with exciting plans for continued growth. We place a strong emphasis on developing our people, creating opportunities to progress and maintaining a positive working environment, making this a great opportunity for someone looking to start and build a long-term career within the property industry.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Attaining a Level 3 Business Admin qualification.
Ask a question
The contact for this apprenticeship is:
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES).
Akiriti Chauhan
akiriti.chauhan@hruc.ac.uk
01895 853333
The reference code for this apprenticeship is VAC2000050059.
Apply now
Closes in 22 days (Friday 18 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.