Apprentice Customer Service Assistant
TRAVIS PERKINS PLC
Cardiff (CF24 5EN)
Closes in 19 days (Monday 14 September 2026)
Posted on 25 August 2026
Contents
Summary
You’ll provide first-class sales service providing expert advice at the counter. Using knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchases whilst championing our non-negotiable safety culture.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Trade supplier (level 2)
- Hours
-
Monday - Friday (40 hours per week).
40 hours a week
- Start date
-
Monday 5 October 2026
- Duration
-
1 year 1 month
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- You’re a "People Person": You’re happy to chat with customers and build the rapport that CCF is famous for.
- You’re Agile: You can multitask at pace without losing your attention to detail.
- You’re Eager to Learn: You’re quick to pick up new skills.
- You’ve Got the "Can-Do" Spirit: You’re energetic, reliable, and ready to contribute to a hard-working team.
Bonus Points: If you already have a forklift licence or previous experience in a trade environment, that’s a great head start!
Where you'll work
CCF Unit 3 Trident Industrial Park Glass Avenue Ocean Way
Glass Avenue Ocean Way
Cardiff
CF24 5EN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAVIS PERKINS PLC
Training course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
- Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
- specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
- specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
- trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
- trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- trade counter and telesales services: applying basic merchandising techniques used within the business.
- trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
- trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
- key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
- key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
- key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
- technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
- legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
- legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
- legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
- personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
- personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
- personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
- personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
CCF are a nationwide distributor of insulation and interior building products - drywall, ceilings, flooring and fire protection, for interior building specialists, contractors and builders.
With a comprehensive product range available from stock in over 35 branches and ready for nationwide deliveries that can be depended on, our customers can rely on us to help them finish their project on time and to budget.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential to move into a Branch Coordinator or Assistant Branch Manager role.
Ask a question
The contact for this apprenticeship is:
TRAVIS PERKINS PLC
The reference code for this apprenticeship is VAC2000049937.
Apply now
Closes in 19 days (Monday 14 September 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.