Office Administrator - Apprentice

JR PLUMBING AND HEATING SOLUTIONS LIMITED

Aylesbury (HP22 4AN)

Closes on Monday 28 September 2026

Posted on 25 August 2026

Print

Contents

Summary

We are looking for a friendly, organised individual to join our office team. You will be the face of the company, liaising with customers, responding to enquiries, answering calls to new and existing customers, resolving issues if they arise. Checking progress of work ensuring customers are given the best customer experience.

Wage

£18,720 a year

Minimum wage rates (opens in new tab)

£9.00 - £14.00 per hour dependant on experience

Training course
Administration assistant (level 2)
Hours
Monday to Friday, 08:00 - 17:00 or 08:30 - 17:30. One hour for lunch.

40 hours a week

Start date

Monday 12 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You will see work through from the initial call to the end of the job, collecting feedback at the end of jobs from customers as well as supporting the directors to run the business smoothly.
  • You will need to be confident in speaking on the phone with customers in a friendly and professional manner.
  • You must be confident in dealing with urgent situations and prioritising customers and jobs.
  • You will need to be organised and able to work under a little pressure.
  • To help manage the team of plumbing and heating engineers, organising and managing the diary and appointments and following up on leads.
  • Looking at work flow, ensuring engineers have what they need and the routes of their days are planned accurately and efficiently.
  • Computer knowledge and experience is crucial in the role as you will be working with a computer system to book appointments, manage the engineers diaries, create quotations and use our company systems.
  • You will work alongside a team of plumbing and heating engineers and be supported by our office administrators and the directors of the business in the office.
  • A customer service / sales background would be preferable however training will be given.
  • There is opportunity for more responsibility and growth within the company as the company expands.

Where you'll work

Unit 2, Ladymead Farm
Denham, Quainton
Aylesbury
HP22 4AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BUCKINGHAMSHIRE COLLEGE GROUP

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
  • Receive, retrieve, process, record and store information and data.
  • Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
  • Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
  • Handle and communicate information in line with organisational policies, procedures and security requirements.
  • Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
  • Plan and review administration tasks allocated by supervisor.
  • Maintain professional relationships with stakeholders.
  • Monitor and report on the use of resources such as materials, equipment and supplies.
  • Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
  • Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
  • Use continuing professional development including self-reflection to support current and future training and development needs.
  • Use communication tools to respond to stakeholders using professional language and organisational etiquette.
  • Operate within agreed health and safety standards.
  • Use time management tools to meet deadlines.
  • Handle feedback following expected professional etiquette.
  • Maintain wellbeing, accessing organisational support mechanisms if required.
  • Review and check own work.
  • Use cloud services to share documents for use and or collaboration.
  • Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
  • Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C Minimum)
  • Maths (grade 4/C Minimum)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Reliable
  • Good Phone Manner

Other requirements

PLEASE DO NOT APPLY IF YOU DO NOT MEET THE QUALIFICATION REQUIREMENTS.

All shortlisted applicants will be expected to:

  • Confirm their ability to travel to and from this place of work
  • Have a passion to study the qualification and a good understanding of the profession
  • Research the company before applying for this vacancy

Applicants will be expected to have researched how they will get to and from work taking into account access to own transport or public transport and the associated costs.

The National Minimum Wage for Apprentices is £8.00 per hour as of 1st of April 2026. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.

Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are currently £10.85 an hour for 18-20 year olds; £12.71 for anyone aged 21 and over.

For apprentices aged 19 or over, once you reach the 2nd year of your apprenticeship you will be entitled to the national minimum wage for your age group.

About this employer

A professional plumbing and heating company serving Aylesbury Vale and the surrounding villages, supported by a skilled team of 14 experienced engineers.

https://www.jrplumbingandheatingltd.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Option to continue career with JR Plumbing & Heating.

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COLLEGE GROUP

Loren

loren@jrplumbingandheatingltd.co.uk

07702 448527

The reference code for this apprenticeship is VAC2000049841.

Apply now

Closes on Monday 28 September 2026