Reception/Administrative Apprentice

Guildhall Surgery

Suffolk (CO10 8NY)

Closes in 27 days (Monday 21 September 2026 at 11:59pm)

Posted on 24 August 2026

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Summary

We are a Doctors Surgery with a General Medical Services Contract in a rural location in the beautiful town of Clare. We have a list size of approximately 5,700 patients. The team are looking to recruit for a Reception/Administrative Apprentice.

Wage

£16,575 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 09:00 - 17:30 (1 hour lunch break).

37 hours 30 minutes a week

Start date

Monday 19 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for someone to support the Reception Team as well as the existing Administrative team.

Day-to-day duties will include:

  • Answering calls to patients and signposting to appropriate clinician.
  • Processing clinical documentation received by post and electronically.
  • Processing Prescription requests.
  • Summarising patient records to make sure the information is accurate and tidy, including scanning notes to patient records.
  • Maintaining high levels of infection control procedures.
  • Taking responsibility of your own workload and time management.
  • Monitoring/processing Surgery Emails.
  • Communication with Admin and Clinical teams.

Where you'll work

Guildhall Surgery
High Street
Sudbury
Suffolk
CO10 8NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Initiative
  • Patience

Other requirements

Due to the rural location, ideally the candidate will be able to drive, however this is not essential as there are limited bus links into Clare.

About this employer

We are a Doctors Surgery with a General Medical Services Contract. We have a list size of approximate 5,700 patients.

We are in a rural location in the beautiful town of Clare. We are a small practice, but have a lovely family feel about it. We have a fantastic team of Administrators who are very welcoming and supportive of new staff. The clinical team are also very supportive and approachable.

https://www.guildhallsurgery.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We have had apprentices in the past who have been offered permanent contracts upon completion of their course.

Ask a question

The contact for this apprenticeship is:

WEST SUFFOLK COLLEGE

apprenticeships@easterneducationgroup.ac.uk

The reference code for this apprenticeship is VAC2000049530.

Apply now

Closes in 27 days (Monday 21 September 2026 at 11:59pm)