Application Support Lead Apprentice

OMNIA SMART TECHNOLOGIES LTD

Recruiting nationally

Closes in 29 days (Sunday 20 September 2026 at 11:59pm)

Posted on 21 August 2026

Print

Contents

Summary

Support and maintain live software applications while developing skills in troubleshooting, testing, bug resolution and software delivery. Gain hands-on experience in an AI-assisted development environment, working towards a Level 4 Application Support Lead qualification.

Wage

£16,800 a year

Minimum wage rates (opens in new tab)

Training course
Applications support lead (level 4)
Hours
Standard office hours

40 hours a week

Start date

Monday 28 September 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first-line support for internally developed software applications and assist in investigating customer-reported issues
  • Reproduce reported bugs and work with developers to help diagnose and resolve application issues
  • Test software fixes before deployment to ensure changes have been fully verified
  • Support both frontend and backend applications, making small, well-tested code changes where appropriate
  • Assist with application testing and quality assurance activities
  • Maintain and improve technical documentation, knowledge articles and release notes to support the wider team
  • Assist in preparing clear customer updates, support communications and resolution notes
  • Use Git and GitHub to manage code changes and collaborate with the development team
  • Work with SQL databases, REST APIs and cloud-hosted applications
  • Support ticket triage and ensure application support requests are managed efficiently
  • Learn  modern software delivery and development practices using technologies including React, TypeScript, Node.js, Python, PostgreSQL, Docker and AWS

Where you'll work

This is remote working with the office based in Bedford.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Applications support lead (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Training schedule

  • Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
  • Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Requirements

Essential qualifications

GCSE in:

  • 3 more other than English and Maths (grade A*-C/ 9-4)
  • English (grade A*-C/ 9-4)
  • Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • TypeScript/JavaScript orPython
  • Git/GitHub version control
  • REST APIs and JSON
  • Basic SQL/database knowledge
  • Visual Studio Code skills
  • Command-line experience
  • Interest in AI-assisted dev
  • Tests and verifies work
  • Handles confidential data
  • Reads existing codebases

About this employer

Omnia Smart Technologies was founded to solve the challenges caused by disconnected systems and manual processes in operational environments. Through its AiOne platform, the company helps organisations improve planning, visibility, efficiency and control with practical, user-friendly technology designed around real-world operations.

 

 

https://omniast.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The role offers long term security and the opportunity to progress into a permanent position

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

Ivana

ivana@velocity-academy.co.uk

The reference code for this apprenticeship is VAC2000049436.

Apply now

Closes in 29 days (Sunday 20 September 2026 at 11:59pm)