Executive Assistant & Business Support Apprentice to the CEO

MAGGS DAY CENTRE

Worcester (WR1 2RS)

Closes in 19 days (Friday 11 September 2026 at 11:59pm)

Posted on 21 August 2026

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Summary

Join Maggs as an Apprentice Executive Assistant & Business Support Manager, supporting the CEO, leadership team and trustees. You'll coordinate administration, HR processes, communications and Microsoft 365 systems, improve business processes, maintain confidentiality, and help create an organised, professional working environment.

• Wage:

  £7,488 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday 9.00am - 5.00pm.

  18 hours a week

• Start date:

  Monday 28 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

1. To provide executive support, governance administration and business administration for the CEO

2. To work on initiative providing proactive executive support

3. To manage organisational administration to ensure the smooth day-to-day running of the organisation

Where you'll work

13B Lowesmoor
Worcester
WR1 2RS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Math and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

The Maggs People Team is very small and achieves an incredible amount despite the limited capacity. We are a very supportive team who work collaboratively and flexibly to achieve our goal. The Maggs Executive Assistant and Business Support Apprentice is a central role, and you will need to feel confident to use your initiative, be pro-active in your approach and take responsibility for prioritising and completing tasks which might change and evolve with little notice.

About this employer

Maggs Day Centre is a Worcestershire - based charity supporting people experiencing homelessness and severe disadvantage. We provide practical support, specialist interventions and compassionate, person centred services that promote dignity, safety and long-term change.
Our work includes day centre provision, outreach, housing support, harm reduction, essentials and clothing provision, and partnership-based health and wellbeing services.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

This role will equip a progressing apprentice to manage and improve a wide range of organisational activity within a business administration environment. The skills and competencies developed during the apprenticeship with Maggs could all be used at an increased scale for a larger organisation.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Sue Portsmouth

sportsmouth@howcollege.ac.uk

01527572684

The reference code for this apprenticeship is VAC2000049388.

Apply now

Closes in 19 days (Friday 11 September 2026 at 11:59pm)