Operations Assistant Apprentice

COMMERCIAL GLASS SPECIALISTS LTD

Huddersfield (HD2 1XU)

Closes in 11 days (Wednesday 2 September 2026 at 11:59pm)

Posted on 21 August 2026

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Summary

We are seeking a motivated, enthusiastic individual to join our team as an Apprentice Operations Assistant. This role offers valuable hands-on experience in a busy manufacturing environment while working towards a Customer Service Practitioner apprenticeship qualification.

Wage

£15,808 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday 8.00am - 4.45pm and Friday 8.00am - 2.30pm.

38 hours a week

Start date

Monday 14 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support stock ordering, booking and monthly stock takes
  • Assist with production planning, paperwork, labels and cutting optimisation
  • Liaise with customers, suppliers and hauliers
  • Coordinate transport administration, delivery call-offs and courier bookings
  • Process CRM invoicing, scan PODs and maintain accurate records
  • Provide general administrative support across the Operations team

Where you'll work

403 Leeds Road
Huddersfield
HD2 1XU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training will take place at National Business College, 1 Greenhead Rd HD1 4EN.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

A proven attendance record and good timekeeping during school / college.

About this employer

CG Specialists is a leading independent glass processor based in Huddersfield, specialising in the manufacture of high-quality vision and insulated spandrel glass products for the construction industry. We are a growing business that values our people and is committed to developing the next generation of talent, offering opportunities to learn, progress and build a rewarding career within the glass manufacturing industry.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To progress on to a level 3 Apprenticeship.

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

office@nationalbusinesscollege.co.uk

01484430433

The reference code for this apprenticeship is VAC2000049364.

Apply now

Closes in 11 days (Wednesday 2 September 2026 at 11:59pm)