IT SUPPORT TECHNICIAN APPRENTICE

METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED

LONDON (EC1N 8TS)

Closes in 28 days (Saturday 19 September 2026 at 11:59pm)

Posted on 21 August 2026

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Summary

We are now looking for a driven and enthusiastic new member of the team who sees their career as developing within broad IT support functions, has a passion for their subject, and a clear flair for technology.

Wage

£24,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Friday 25 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for someone who already has some work experience and a basic level of industry knowledge, rather than a school leaver with no workplace experience. We are particularly keen to consider candidates from disadvantaged backgrounds who may benefit from the opportunity to develop their skills and progress their career through an apprenticeship.

Key Tasks:

  • Provide first line support to all colleagues via the various request methodologies (Phone / Ticket System etc)
  • Manage requests via ticketing system (Case Management) within Salesforce
  • Support Hardware / Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices)
  • Manage accounts and licencing via Microsoft Administration Portal
  • Process invoicing each month for various software which is managed within IT Team
  • Assist with any project work where required, along with putting forward suggestions for best technology practice within Methods group
  • Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes
  • Complete asset and compliance management via Microsoft Endpoint, and other technologies
  • Engage in asset purchasing and supplier relations where needed
  • Report faults and maintaining logs on network and laptops
  • Assist with inductions for new staff joining the company
  • Log and track identified IT problems through to resolution
  • Helpdesk ticketing administration and ownership - ensuring tickets are kept up to date, responded to in a timely fashion, and the new tickets queue is kept as clear and actioned as possible

Essential Skills and Experience:

  • Good practical and demonstrable understanding of IT
  • Clear drive and enthusiasm for the subject
  • Previous experience of working to helpdesk ticket deadlines
  • Practical, good common sense, ability to use initiative / problem solve, multitask / work well under pressure
  • Excellent diplomacy skills, a helpful and very professional attitude to staff at all levels across all issues
  • Must have a good understanding of all MS Office Applications including SharePoint Online
  • Experience in supporting both Windows and MacOS laptops

Desirable Skills and Experience:

  • Experience with Azure functionality
  • Understanding of ITIL Principals
  • Previous IT support experience

Where you'll work

6-10 KIRBY STREET
SAFFRON HOUSE
LONDON
EC1N 8TS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • ICT (Information Communications Technician) Level 3 apprenticeship Standard
  • You will also receive full training and support from the LEEP TALENT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C and above)
  • Maths (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative

Other requirements

This role will require you to have or be willing to go through Security vetting and be granted the required level of security clearance, issued by UKSV. As part of the initial onboarding process candidates will be asked to complete a Baseline Personnel Security Standard, details of the evidence required to apply may be found on the government website Gov.UK. Career progression will require attainment of higher security clearances. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.

About this employer

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 34 years has provided innovative business and digital technology services. We have over 50 active clients many of which have been working with us for more than 10 years.

 

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.

 

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio.

https://www.methods.co.uk/ (opens in new tab)

Company benefits

By joining us you can expect

  • Autonomy to develop and grow your skills and experience
  • Be part of exciting project work that is making a difference in society
  • Strong, inspiring and thought-provoking leadership
  • A supportive and collaborative environment

As well as this, we offer:

  • Development access to LinkedIn Learning, a management development programme and training

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential full time position for the right candidate after completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000049267.

Apply now

Closes in 28 days (Saturday 19 September 2026 at 11:59pm)