Customer Service Apprentice

PROTEC INTERNATIONAL LIMITED

Macclesfield (SK10 4NL)

Closes in 25 days (Tuesday 15 September 2026 at 11:59pm)

Posted on 20 August 2026

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Summary

This apprenticeship is designed to develop customer service skills in a busy environment. The successful applicant will learn how to support customers across multiple communication channels, process requests accurately, resolve routine queries, and work as part of a team to deliver a consistently high standard of service. 

Wage

£17,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Mon - Fri 8am - 5pm.

40 hours a week

Start date

Monday 21 September 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities:  
 
Complete day-to-day activities within the department accurately and within agreed timeframes. 

  • Work as part of the team to ensure departmental tasks are completed, supporting colleagues when priorities or workloads change. 
  • Answer inbound customer calls professionally and provide a helpful, consistent standard of customer service. 
  • Resolve customer queries, process orders, and support delivery issue resolution accurately and within agreed timescales. 
  • Escalate issues or complaints to the Customer Service Team Leader where support or further action is required. 
  • Share feedback with the Customer Service Team Leader on areas where further training, process improvement, or development may be helpful. 
  • Ensure quotations are handled within agreed timeframes. 
  • Where applicable, use the tools provided, including Dynamics, to personalise customer interactions and build rapport with the customer base. 
  • Manage individual cases as part of the wider department workload, highlighting when support is needed from other team members. 
  • Work closely with other departments to support the smooth resolution of customer queries and requests. 
  • Maintain company equipment to a high standard and demonstrate professional personal standards at all times. 
  • Carry out any additional reasonable requests made by the Company. 
  • Continuously look for opportunities to improve through learning and self-development. 

Where you'll work

Adlington Business Park
Adlington
Macclesfield
SK10 4NL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This apprenticeship is workplace delivery meaning there is no day release to college.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C+)
  • Maths (grade 4/C+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Team working
  • Accuracy to check work
  • Motivated
  • Maintain focus
  • Prioritise
  • Numeracy and literacy skills
  • Manage varied workload
  • Prioritise tasks
  • Problem solving
  • Willingness to learn

About this employer

Protec is the UK’s leading manufacturer, supplier and recycler of temporary protection materials and sustainable site signage.

For over 30 years we’ve been providing products and expertise that help to protect construction projects from damage and the resulting costs of repair and replacement.

We’re proud to be a key partner for Tier One contractors, main sub-contractors and major house builders.

https://protection.co.uk/ (opens in new tab)

Company benefits

  • Salary commensurate with experience plus bonus package and benefits
  • 25 days’ holiday + bank holidays + birthday
  • Bonus scheme, details on successful application
  • Pension, private healthcare, income protection and death in service cover
  • Ongoing training, professional development, and clear career progression opportunities.
  • Bonus, pension and benefits will commence upon completion of successful probation period.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

There may be a fulltime position available upon the successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Maxim Business Training

apprenticeshiprecruitment@macclesfield.ac.uk

01625410022

The reference code for this apprenticeship is VAC2000049196.

Apply now

Closes in 25 days (Tuesday 15 September 2026 at 11:59pm)