Support Coordinator Apprentice

FOURTEENIP COMMUNICATIONS LT

WHEATLEA ROAD (WN3 6XP)

Closes in 11 days (Wednesday 2 September 2026 at 11:59pm)

Posted on 20 August 2026

Print

Contents

Summary

As our company continues to grow, we have a fantastic opportunity for a Support Coordinator to join the Fourteen IP team.

As a Support Coordinator for the Provisioning Team you will ensure requests are processed in line with company procedures and standards.

Wage

Competitive

Competitive wage offered

Minimum wage rates (opens in new tab)

Starting rate £18,150

Increase in salary after 6 months and 12 months.

Training course
Business administrator (level 3)
Hours
Monday to Friday 8am to 4.30pm.

38 hours 45 minutes a week

Start date

Wednesday 16 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provisioning

  • Set up Maintenance Contracts on the CRM.
  • Process contract renewals.
  • Process Change of Ownership requests.
  • Provide analysis to Account Managers on sites due for renewal.
  • Order new numbers and provision emergency service numbers.
  • Maintain accurate records in CRM and billing platforms.
  • Work across multiple carrier portals.

Customer Support

  • Receive and log customer support requests in real time via phone/email.
  • Coordinate moves, additions, and changes (MAC) in line with SLAs.
  • Produce accurate quotations, estimates, and proposals for chargeable works.
  • Respond to and escalate customer queries professionally.

Administration & Reporting

  • Ensure documentation for all orders and support requests is complete and accurate.
  • Maintain accurate data in Salesforce and other systems.
  • Work from reports created using Excel.
  • Collaboration & Continuous Improvement.
  • Communicate regularly with customers, suppliers, and internal teams.
  • Contribute to process improvements and KPI achievement.
  • Working towards the ‘Fourteen Way’.
  • Performing any other / or additional duties as dictated by the needs of the business.

Administration & Reporting

  • Ensure documentation for all orders and support requests is complete and accurate.
  • Maintain accurate data in Salesforce and other systems.
  • Work from reports created using Excel.

Collaboration & Continuous Improvement:

  • Communicate regularly with customers, suppliers, and internal teams.
  • Contribute to process improvements and KPI achievement
  • Working towards the ‘Fourteen Way’.
  • Performing any other / or additional duties as dictated by the needs of the business.

Where you'll work

UNIT 4
LOCK FLIGHT BUILDINGS
WHEATLEA INDUSTRIAL ESTATE
WHEATLEA ROAD
WN3 6XP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIGAN AND LEIGH COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administration

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Non judgemental
  • Patience
  • Strong IT skills (Excel, Mic

Other requirements

  • Strong IT skills (Excel, Microsoft Office, CRM systems).
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Highly organised with strong attention to detail.
  • Team player with a proactive, positive attitude.

About this employer

Established in 2011 Fourteen IP Communications is a global leader in providing AI and cloud telephony solutions to the hospitality industry. Trusted by world-renowned hotel brands including Marriott, Hilton, Hyatt, and Accor, we help properties enhance guest experience and streamline operations across more than 3,000 hotels worldwide.

We are a people centric company who are proudly accredited by Investors in People Gold Standard and believe that people are at the heart of everything we do. We believe in treating our colleagues, customers, and partners like family, and are passionate about our Innovation and communication, and continuously strive to develop new ideas and solutions that will benefit our customer and our people. Our vision is to create the most innovative solutions for the hospitality industry, enabled by people and power by AI and data intelligence.

Company benefits

Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time position may be available upon successful competition of the L3 Business Administrator Apprenticeship. 

Ask a question

The contact for this apprenticeship is:

WIGAN AND LEIGH COLLEGE

The reference code for this apprenticeship is VAC2000049184.

Apply now

Closes in 11 days (Wednesday 2 September 2026 at 11:59pm)