Parts Advisor Apprentice

Porsche

Cambridge (CB22 7TN)

Closes in 10 days (Tuesday 1 September 2026)

Posted on 18 August 2026

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Summary

Parts Advisors have an important role providing essential support and customer service. As an Apprentice you'll be required to combine your communication skills, outgoing personality and the ability to deal with people in order to advise customers on vehicle parts, components and accessories, take orders and control and organise stock. 

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, some weekend work may be required

40 hours a week

Start date

Wednesday 2 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

 As an Apprentice Parts Advisor you will be required to combine your communication skills, outgoing personality and the ability to deal with people in order to advise customers on vehicle parts, components and accessories, take orders and control and organise stock. 

Where you'll work

High Street
Harston
Cambridge
CB22 7TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CALEX UK LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Initiative
  • Patience

About this employer

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey. 

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • Progression onto the role of Parts Advisor

Ask a question

The contact for this apprenticeship is:

CALEX UK LTD

The reference code for this apprenticeship is VAC2000048831.

Apply now

Closes in 10 days (Tuesday 1 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.